Contact Lens Technician

Century Vision Global • Dartmouth, MA

1d • $18 - $20

About The Position

The Contact Lens Technician supports the clinical and optical teams by assisting patients with contact lens services, including lens education, insertion and removal training, contact lens ordering, inventory management, and follow-up coordination. The role helps ensure patients receive appropriate instruction, high-quality customer service, and a positive experience throughout their contact lens journey. The ideal candidate is detail-oriented, patient-focused, organized, and comfortable working in a fast-paced eye care environment.

Requirements

• High school diploma or equivalent.
• Previous experience in optometry, ophthalmology, optical retail, or another health care setting.
• Strong communication, organization, and customer service skills.
• Ability to learn contact lens products, office procedures, and electronic health record systems.
• Attention to detail when handling patient information and processing orders.
• Ability to communicate clearly and compassionately with patients of varying ages and abilities.
• Commitment to patient safety, confidentiality, and professional conduct.
• Ability to complete essential tasks requiring learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Patient-centered communication and education.
• Attention to detail and accuracy.
• Organization and time management.
• Problem-solving and follow-through.
• Professionalism and discretion.
• Teamwork and adaptability.
• Computer literacy and data entry.
• Ability to manage multiple priorities in a busy clinical setting.

Nice To Haves

• Experience assisting patients with contact lens insertion and removal.
• Familiarity with contact lens brands, lens types, replacement schedules, and care systems.
• Experience with electronic health records, practice management software, and optical inventory systems.
• Knowledge of contact lens ordering, insurance benefits, and patient billing procedures.
• Relevant contact lens technician, optometric technician, or optical industry training.
• Computer skills.

Responsibilities

• Educate patients on proper contact lens handling, insertion, removal, cleaning, disinfection, storage, and replacement schedules.
• Demonstrate and supervise contact lens insertion and removal techniques within the employee’s training and authorized scope of practice.
• Reinforce contact lens hygiene, safety precautions, and compliance with prescribed wearing schedules.
• Verify contact lens prescriptions through internal and external channels.
• Answer routine patient questions about contact lens care, comfort, and use.
• Identify patient concerns or potential complications and promptly refer them to an optometrist or ophthalmologist.
• Provide courteous, professional service while maintaining patient confidentiality.
• Support contact lens ordering, inventory management, and follow-up coordination.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED