Contact Lens-Support Services Representative

Wheaton Eye Clinic LTD • Wheaton, IL

5d • $18 - $19 • Hybrid

About The Position

The Contact Lens Representative provides exceptional patient service in the call center. The role handles incoming calls, completes patient registration, and accurately schedules appointments. The schedule is Monday through Friday, 8 a.m. to 5 p.m. After six months of successful training, the role can be remote.

Responsibilities

• Schedule contact lens appointments.
• Handle MD and OD appointment requests.
• Complete patient registration.
• Register patients and verify insurance.
• Collect required demographic and insurance information to facilitate patient check-in and registration at the point of service.
• Identify and resolve registration errors.
• Handle other duties assigned by the manager or supervisor.
• Attend department meetings as required.
• Follow HIPAA and Wheaton Eye guidelines regarding patient privacy.
• Perform additional duties as required.

Benefits

• Medical
• Dental
• Group life and long-term disability (LTD)
• Paid time off
• Paid holidays
• Clothing allowance
• Vision care benefits
• Voluntary benefits: life, short-term disability (STD), critical illness, and accident coverage
• 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed