Bilingual Practice Coordinator (Spanish Speaking)

LifeStance Health•Providence, RI

23h•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a positive, secure, and motivational work environment. The position is based at 1 Richmond Square, Suite 300E, Providence, RI 02906. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor’s degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote LifeStance culture, engagement, and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, credit card information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and appeal.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including payment and billing questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, resolve them when possible, and direct or escalate issues to the appropriate department or support.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.