Contact Center Scheduler

Ardent Health•Albuquerque, NM

1d•Remote

About The Position

Join Ardent Health as a remote, full-time, day-shift Scheduler in Central Scheduling. Schedulers may work in the Eastern, Central, or Mountain time zones, with the following schedules: Eastern (EST), 8 a.m.–5 p.m.; Central (CST), 7:30 a.m.–5 p.m.; or Mountain (MST), 8 a.m.–5 p.m. The Scheduler supports patients and clinics by delivering a compassionate, efficient patient experience; accurately pre-registering patients and providing information; protecting patient information; and working with clinics and colleagues to resolve needs. The role also requires maintaining productivity, schedule adherence, and compliance with applicable policies, procedures, and regulations. Ardent Health describes a people-first environment that offers career growth opportunities, tuition assistance, wellness and financial well-being resources, paid time off, comprehensive health benefits, and an inclusive culture. The company uses technology to support its teams and patient care. Ardent Health operates 30 acute care hospitals, employs more than 24,000 team members, and has more than 280 sites of care and over 1,800 affiliated providers across six states.

Requirements

High school diploma or GED equivalent.
Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Knowledge of standard office procedures and equipment.
Excellent communication skills.
Excellent attendance management.
Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Nice To Haves

Associate degree or higher in a related field of study.
At least 1 year of healthcare background or experience and/or call center experience.
At least 2 years of experience working in a healthcare field or role or call center environment.

Responsibilities

Deliver a compassionate patient experience by identifying and resolving patient needs, following policies, procedures, and regulations, and meeting Quality Assurance (QA) and First Call Resolution (FCR) expectations.
Safeguard patient information by complying with HIPAA guidelines, Ardent policies and procedures, and common security guidelines.
Manage Average Handling Time (AHT) and auxiliary offline time to support effective and efficient patient interactions.
Communicate effectively with patients, clinics, and colleagues, both verbally and in writing.
Support a seamless experience for clinics and patients by consistently and accurately pre-registering patients, providing accurate information, and engaging clinics when necessary.
Maintain productivity and manage tasks to ensure timely service and contribute to department goals.
Partner with leadership, peers, and support staff to achieve departmental goals.
Maintain dependable attendance, punctuality, and schedule adherence.