Contact Center Specialist

BANK-SHARED SERVICE • Maplewood, MO

6d

About The Position

The Contact Center Specialist provides friendly, competent, and professional service to prospective and existing customers through telephone and electronic channels, including email and chat. The Specialist offers customers convenient account-management options and product solutions that meet their financial needs. The role also includes completing assigned tasks between calls and ensuring work complies with applicable laws, regulations, policies, and procedures.

Requirements

• High school degree.
• Previous experience in a customer support role.
• Excellent telephone skills.
• Good oral and written communication skills.
• Ability to multitask, set priorities, and manage time effectively.
• Ability to use a phone system efficiently.

Responsibilities

• Receive and process incoming customer calls, determining the appropriate response or direction for each caller.
• Respond to website and chat inquiries, determining the appropriate response or direction for each customer.
• Identify customer needs and provide appropriate solutions by cross-selling products and services.
• Manage multiple interactive chats with customers using Glia.
• Use technology to manage calls.
• Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
• Accomplish tasks between calls as assigned by the Contact Center Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED