Contact Center Scheduler

Ardent Health•Westwood, NJ

1d•Remote

About The Position

Ardent Health is hiring a remote, full-time Scheduler for its Central Scheduling team. The role is available to people working in the Eastern, Central, or Mountain time zones, with specified day-shift schedules: 8 a.m.–5 p.m. Eastern, 7:30 a.m.–5 p.m. Central, or 8 a.m.–5 p.m. Mountain. The Scheduler supports patients and clinics by providing compassionate service, accurate pre-registration and information, and timely assistance while following privacy, security, and compliance requirements. Performance is measured in part through quality assurance, first-call resolution, handling time, offline time, productivity, attendance, and schedule adherence. Ardent Health describes itself as a healthcare provider serving growing mid-sized urban communities across the United States. Its system includes 30 acute care hospitals, more than 24,000 team members, over 280 sites of care, and more than 1,800 affiliated providers across six states. The organization highlights career growth, tuition assistance, wellness and financial well-being resources, paid time off, comprehensive health benefits, an inclusive culture, and technology that supports patient care.

Requirements

High school diploma or GED equivalent.
Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Knowledge of standard office procedures and equipment.
Excellent communication skills.
Excellent attendance management.
Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Nice To Haves

Associate degree or higher in a related field of study.
At least 1 year of healthcare background or experience and/or call center experience.
At least 2 years of experience working in a healthcare field or role, or in a call center environment.

Responsibilities

Provide a high-quality patient experience by identifying and resolving patient needs compassionately, and follow policies, procedures, and regulations as measured by quality assurance scoring and first-call resolution.
Safeguard patient information by following HIPAA guidelines, Ardent policies and procedures, and common security guidelines.
Manage average handling time and offline time to support effective and efficient patient interactions.
Communicate effectively, both verbally and in writing, with patients, clinics, and colleagues.
Support a seamless healthcare experience by accurately pre-registering patients, providing accurate information, and engaging clinics when necessary.
Maintain productivity and manage tasks to ensure timely service and support department goals.
Partner with leadership, peers, and support staff to achieve departmental goals.
Meet attendance, punctuality, and schedule-adherence expectations.