Part-Time Contact Center Associate- 6:30am-10:30am-Mon-Fri

Kimball Midwest • Prairie Township, OH

3d • Onsite

About The Position

Kimball Midwest is hiring a part-time Contact Center Associate I for its Columbus, Ohio office. This onsite role is scheduled Monday through Friday from 6:30 a.m. to 10:30 a.m. It is an ongoing position, not temporary or seasonal, and the company seeks someone interested in staying with the team long term who can reliably work scheduled shifts. Consistent and dependable attendance is an essential expectation.

The associate provides customer service to sales representatives, customers, and internal staff; handles calls and order entry; and responds to messages received during working hours. The role requires completing a 90-day orientation period. Kimball Midwest describes itself as a national distributor of maintenance, repair, and operation products and highlights its family-owned and operated culture.

Requirements

• High school diploma or GED.
• Intermediate proficiency in Microsoft Office applications, including Outlook, AX, and Excel.
• Professional written and verbal communication with management, sales representatives, customers, and coworkers.
• Ability to read and write small letters and numbers, perform arithmetic calculations, and understand and follow written and oral instructions.
• Ability to work fully onsite in Columbus, Ohio; this is not a remote or hybrid role.
• Successful completion of a 90-day orientation period.
• Reliable attendance and ability to work scheduled shifts.

Nice To Haves

• Previous call center or customer service experience is preferred.

Responsibilities

• Provide excellent customer service to sales representatives, customers, and internal staff.
• Follow company scripts, policies, and quality standards.
• Handle high call volume while multitasking.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary.
• Enter orders received by phone, subject to company parameters, and complete special-order entry projects assigned by management.
• Perform monthly call tracking.
• Perform quarterly time tracking.
• Respond on the same day to voicemails, emails, and Teams messages received during working hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED