Consumer Services Coordinator (Case Management) for Riverside Adult West

Inland Regional Center•San Bernardino, CA

1d•Hybrid

About The Position

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) coordinates services and supports available to people with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. The position has no supervisory responsibility and serves consumers in the Riverside Adult West area, including Jurupa Valley, Jurupa Hills, La Sierra, Riverside, Mira Loma, Pedley, Rubidoux, Woodcrest, and Glen Avon. The role involves travel to consumers; business mileage is reimbursed monthly. The CSC provides case coordination, advocacy, crisis intervention, assessment coordination, placement, and liaison services. The coordinator develops and implements Individual Program Plans (IPPs) using Person-Centered Planning strategies, tracks progress, prepares reports, and completes annual reviews and IPP addendums. The role also requires timely case documentation and administrative work, compliance with Medicaid Waiver standards, participation in meetings and audits, and coordination with consumers, families, vendors, facilities, and other agencies. The position requires the ability to work in a hybrid environment comprising the office, remote work at home, and field visits. The CSC must organize travel effectively, maintain consumers’ rights and dignity, follow workplace safety and IT protocols, and complete training and continuing education requirements. The hourly pay range is $26.3130–$40.8201. A generous benefits package and employee perks are referenced, but details are not provided in the posting.

Requirements

Bachelor’s degree from an accredited college or university and one year of experience, including case management, in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field; alternatively, a master’s degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university.
Ability to establish and maintain effective working relationships.
Ability to work cooperatively and effectively with others.
Good attendance and punctuality.
Ability to follow oral and written directions.
Good verbal and written communication skills.
Full use of an automobile, a valid California driver’s license, and liability insurance at least at the minimum amount prescribed by law, or the ability to provide independent transportation.
Must have and maintain a safe driving record.

Nice To Haves

Bilingual skills are preferred but not required.

Responsibilities

Coordinate case management services and supports for consumers and their families.
Use Person-Centered Planning strategies to create and implement Individual Program Plans (IPPs), prepare progress reports, and conduct annual reviews.
Evaluate consumer progress and IPP plans on an ongoing basis; create and implement IPP addendums as needed.
Provide advocacy services to consumers and families.
Attend relevant meetings, including IEP, ITP, and IHC meetings, and prepare necessary paperwork.
Identify and use generic resources on behalf of consumers and families.
Provide individual or family crisis intervention and document activities appropriately.
Complete Special Incident Reports promptly and notify representatives of other agencies and programs when appropriate.
Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, and OT/PT assessments.
Complete placement and liaison activities as required.
Maintain Medicaid Waiver standards and complete required documentation promptly.
Arrange placements in residential facilities, day programs, and other training programs as clinically indicated and approved by the Interdisciplinary Team.
Complete facility audits using the ICRC 513 form as required and when facility problems are identified.
Refer issues in vendored programs to Quality Assurance and/or Resource Development and Transportation as appropriate.
Keep the manager informed about caseload status, community activities, and unusual or difficult cases.
Participate in case conferences and interagency meetings as needed or assigned.
Provide case coordination coverage for consumers whose CSC is absent or no longer assigned, as directed by the manager.
Mentor new employees as directed by the manager.
Complete IRC orientation and new staff training sessions.
Visit assigned Level 2, 3, and 4 residential facilities and day programs.
Participate annually in at least one Quality Assurance evaluation or audit of a community care facility, health care facility, or day program.
Complete administrative requirements and Purchase of Service forms; maintain and update consumer files; and enter Target Case Management (Title 19) notes documenting activities and securing available units, with a minimum of 400 units per month.
Complete at least 95% of required case-related paperwork within designated time frames.
Facilitate the purchase of services identified in the IPP.
Prepare for compliance reviews, eligibility reviews, and other administrative case reviews.
Maintain and expand relevant knowledge; attend mandatory training and authorized training to earn the required minimum number of CEUs.
Contribute as a team member by answering questions, sharing expertise, and supporting team harmony.
Adapt to interruptions, new priorities, changes, and new assignments.
Work productively and efficiently in a hybrid office, home, and field environment.
Organize travel to visit consumers, families, and vendors efficiently.
Use bilingual skills in job duties when applicable and required.
Use office equipment appropriately, report repair needs, and keep the work area neat and orderly.
Observe safety rules and comply with IRC’s Injury and Illness Prevention Plan.
Use assigned IRC IT systems and equipment securely and in accordance with protocols and procedures.
Maintain consumers’ rights and dignity in service delivery.
Comply with IRC personnel policies and procedures.
Perform different or additional work as assigned.