Adult Services Coordinator

The Hope Learning Center•Mars, PA

About The Position

The Adult Services Coordinator supports implementation of adult services at The Hope Adult Center, supports Adult Services staff, and helps maintain the integrity and effectiveness of services. The role involves services compliance, documentation, communication with clients’ representatives or legal guardians, program activities, individual support plan processes, transition meetings, facility oversight, intake, scheduling, and coordination among adult service providers, families, case managers, and other personnel. The coordinator also tracks program eligibility and helps ensure clients receive appropriate therapeutic services. Additional duties may be assigned by the CEO or Director of The Hope Adult Center.

Requirements

Bachelor’s degree required.
Customer service experience.
At least one year of experience working with adults with special needs.
Passion for supporting adults with special needs.
Experience supervising multidisciplinary teams and managing quality assurance initiatives.
Strong working knowledge of Pennsylvania regulations, waiver services, and community integration practices.
Knowledge of 55 Pa. Code §6100, PROMISe, and HCSIS compliance processes.
Knowledge of office management.
Working knowledge of Google Suite and Gmail.
Problem-solving skills and sound judgment.
Customer service orientation.
Excellent verbal and written communication skills.
Good organizational and multitasking abilities.
Ability to communicate information effectively to students, parents, colleagues, and third parties, and to monitor and report developments promptly.
Ability to establish and maintain effective professional relationships with internal and external stakeholders, clients, and the public.
Interpersonal communication and leadership skills.
Ability to work independently and cooperatively as part of a team.
Results-oriented, self-starting approach and ability to work effectively within deadlines.
Act 33 Child Abuse Clearance.
Act 34 State Criminal History Clearance.
Act 114 FBI Clearance.
Act 168 Clearance.
Mandated Reporter Certification (Child and Adult).
CPR/First Aid Certification.

Nice To Haves

Master’s degree in Human Services, Psychology, Special Education, Social Work, or a related field.

Responsibilities

Ensure services comply with professional standards and state and federal regulatory requirements.
Maintain documentation practices consistent with local, state, and federal compliance requirements.
Communicate consistently and professionally with clients’ representatives or legal guardians.
Implement engaging program activities that support client satisfaction and development.
Assist with internal procedures for writing Individual Support Plans (ISPs) and ensure legal compliance.
Ensure adherence to clients’ individual support plans.
Participate in Adult Services transition meetings.
Monitor The Hope Adult Center for compliance with safety and health regulations and ensure necessary facility corrections are made.
Assist in establishing and maintaining processes for identifying client qualifications for service waivers.
Maintain the new-client intake process, including communication, documentation, and introductions to adult service providers.
Coordinate between adult service providers, families, case managers, and other essential personnel.
Coordinate staff scheduling, including call-offs and additional coverage needs.
Assist with scheduling procedures to promote service-provider efficiency.
Schedule referrals and meetings according to legal timelines.
Build professional relationships with clients, families, and case managers to support a positive client experience.
Track program eligibility to ensure clients receive appropriate therapeutic services.
Schedule related services and standardize the ISP-writing process while ensuring compliance.
Perform additional duties as assigned by the CEO or Director of The Hope Adult Center.