Adult Services Support Coordinator-FUD

Avalon Housing • Ann Arbor, MI

10d • Onsite

About The Position

Avalon Housing is a nonprofit supportive housing provider focused on building healthy, safe, and inclusive communities as a long-term solution to homelessness. Using a Housing First approach, Support Coordinators provide outreach, intensive case management, and housing support to tenants and clients who may experience chronic homelessness, mental illness, substance use disorders, and/or chronic medical conditions. Clients live in Avalon Housing units, with private landlords, or in public housing in Washtenaw County. The coordinator collaborates with community partners to address clients’ mental, physical, psychosocial, and housing needs through direct services and connections to appropriate resources.

This full-time, salaried, exempt position is based in Avalon’s Ann Arbor, Michigan office. It focuses on adult services and FUSE/HUD recertification, alongside case management, tenant support, crisis intervention, and coordination with property management and community agencies. The role includes on-call rotation and occasional evening and weekend work as necessary. Starting wage is $47,590.00.

Requirements

• Bachelor’s or master’s degree in a social or behavioral science or relevant field, or three years of relevant experience.
• A valid Michigan driver’s license and reliable transportation.
• Ability to transport clients in a personal vehicle if required.
• Ability to sit for long periods, drive a vehicle with passengers, communicate by talking and hearing, lift and carry items weighing up to 25 pounds, and operate computer hardware systems.
• Strong organizational, verbal, and written communication skills.
• Ability to engage hard-to-reach individuals at their current stage of change using harm reduction principles.
• Ability to work effectively with diverse populations in a non-judgmental way.

Nice To Haves

• Skill in crisis response situations.
• Enthusiasm and commitment to helping people in need.
• Lived experience with homelessness or recovery from a substance use disorder is welcomed.

Responsibilities

• Provide direct case management and/or coordinate with community case managers to ensure continuity of service for individuals and families.
• Conduct ongoing, active outreach to tenants and clients.
• Complete comprehensive tenant assessments and develop action plans to achieve goals.
• Provide ongoing case management, including maintaining clinical records and progress notes.
• Coordinate FUSE/HUD recertification, including processing income recertifications, communicating subsidy payments between clients and landlords, and tracking annual deadlines.
• Collaborate with property management on eviction prevention efforts.
• Provide crisis intervention as needed.
• Assist tenants in accessing medical, mental health, substance use, and psychosocial supports.
• Help tenants develop basic life skills and activities of daily living, including apartment maintenance.
• Provide budgeting and financial literacy support.
• Connect tenants with employment and skill development opportunities.
• Build community and peer support among tenants, including participation in community programming activities.
• Meet documentation requirements based on program needs.
• Build effective relationships with local community members and external agencies.
• Participate in an on-call rotation and occasional evening and weekend work as necessary.
• Attend staff meetings, retreats, and professional training sessions.

Benefits

• Three weeks of paid vacation, plus additional sick and personal time allowances.
• Additional paid days off that provide at least one paid day off per month.
• Full-time employees can choose from three medical insurance plans, with coverage options for themselves and their families.
• Dental and vision insurance with no per-payroll premium contribution.
• Life insurance and short-term disability coverage for employees working 16 or more hours per week, with premiums fully covered by Avalon.
• 403(b) retirement plan through Vanguard, available to all employees.
• Employee Assistance and Wellness programs.
• AD&D coverage.

What This Job Offers

• Job Type: Full-time