Adult Services Support Coordinator-FUD

Avalon Housing • Ann Arbor, MI

8d • Onsite

About The Position

Avalon Housing is a nonprofit supportive housing provider whose mission is to build healthy, safe, and inclusive supportive housing communities as a long-term solution to homelessness. Using a Housing First approach, Support Coordinators provide outreach, intensive case management, and housing support to Avalon tenants and clients, including people experiencing chronic homelessness and challenges such as mental illness, substance use disorders, or chronic medical conditions. Clients may live in Avalon units, with private landlords, or in public housing in Washtenaw County. Coordinators work with community partners to coordinate services addressing clients’ mental, physical, psychosocial, and housing needs, through direct service or referrals to appropriate resources.

This full-time, salaried, exempt position is based in Ann Arbor, Michigan. The coordinator provides case management and outreach, supports tenant goals and housing stability, coordinates FUSE/HUD recertification and eviction prevention, assists with access to health and social supports, and builds community among tenants. The role includes participation in an on-call rotation and occasional evening and weekend work as necessary. The starting wage is $47,590.00.

Requirements

• Bachelor's or Master's degree in a social or behavioral science or relevant field, or three years of relevant experience.
• Skill in crisis response situations.
• Strong organizational, verbal, and written communication skills, with an enthusiastic commitment to helping people in need.
• Ability to engage hard-to-reach individuals at their current stage of change using harm-reduction principles.
• Ability to work effectively and non-judgmentally with diverse populations.
• Valid Michigan driver's license and reliable transportation.
• Ability to sit for long periods, drive a vehicle with passengers, communicate by talking and hearing, lift and carry items weighing up to 25 pounds, and operate computer hardware systems.
• May be required to transport clients in a personal vehicle.

Responsibilities

• Provide direct case management and/or coordinate with community case managers to ensure continuity of service for individuals and families.
• Conduct ongoing, active outreach to tenants and clients.
• Complete comprehensive tenant assessments and develop action plans to achieve goals.
• Provide ongoing case management, including maintaining clinical records and progress notes.
• Coordinate FUSE/HUD recertification, including processing income recertifications, communicating subsidy payments between clients and landlords, and tracking annual deadlines.
• Collaborate with property management on eviction prevention efforts.
• Provide crisis intervention as needed.
• Assist tenants in accessing medical, mental health, substance use, and psychosocial supports.
• Help tenants develop basic life skills and activities of daily living, including apartment maintenance.
• Provide budgeting and financial literacy support.
• Connect tenants with employment and skill-development opportunities.
• Build community and peer support among tenants, including participating in community programming activities.
• Meet documentation requirements based on program needs.
• Build effective relationships with local community and external agencies.
• Participate in the on-call rotation and occasional evening and weekend work as necessary.
• Attend staff meetings, retreats, and professional training sessions.

Benefits

• Paid time off, including three weeks of vacation, additional sick and personal time, and at least one additional paid day off per month.
• Full-time employees may select from three medical insurance plans, including coverage options for themselves and their families.
• Dental and vision insurance with no per-payroll premium contribution.
• Life insurance and short-term disability coverage for employees working 16 or more hours per week, with premiums fully covered by Avalon.
• 403(b) retirement plan through Vanguard, available to all employees.
• Employee Assistance and Wellness programs.
• Additional holidays.

What This Job Offers

• Job Type: Full-time