Consumer Services Coordinator (Case Management) for Riverside Adult West

Inland Regional Center • San Bernardino, CA

2d • $26 - $41 • Hybrid

About The Position

Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) coordinates services and supports available to people with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. The position has no supervisory responsibility. It provides services to consumers in the Riverside Adult West area, including Jurupa Valley, Jurupa Hills, La Sierra, Riverside, Mira Loma, Pedley, Rubidoux, Woodcrest, and Glen Avon. The role involves travel to consumers, with business mileage reimbursed monthly, and a hybrid work environment that includes office, remote-at-home, and field work.

The CSC provides case coordination, person-centered planning, advocacy, crisis intervention, assessment coordination, placement and liaison services, and support with purchasing services identified in Individual Program Plans (IPPs). The role also involves maintaining records and documentation, meeting Medicaid Waiver and case-management requirements, participating in audits and reviews, attending required training, and collaborating with consumers, families, colleagues, vendors, and other agencies.

Requirements

• Bachelor’s degree from an accredited college or university and one year of experience, including case management, in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field; alternatively, a master’s degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university.
• Ability to establish and maintain effective working relationships and work cooperatively with others.
• Good attendance and punctuality.
• Ability to follow oral and written directions.
• Good verbal and written communication skills.
• Full use of an automobile, a valid California driver’s license, and liability insurance at least at the minimum amount prescribed by law, or the ability to provide independent transportation.
• Maintain a safe driving record.

Nice To Haves

• Bilingual skills.

Responsibilities

• Provide daily case coordination services for consumers.
• Use Person-Centered Planning strategies to create and execute Individual Program Plans (IPPs), generate progress reports, and conduct annual reviews.
• Evaluate consumer progress and plans on an ongoing basis and create and implement IPP addendums as needed.
• Advocate for consumers and their families; attend relevant meetings, including IEP, ITP, and IHC meetings, and prepare necessary paperwork.
• Identify and effectively use generic resources on behalf of consumers and their families.
• Provide individual or family crisis intervention and document related activities.
• Complete Special Incident Reports promptly and notify representatives of other agencies and programs as appropriate.
• Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, and OT/PT assessments.
• Complete placement and liaison activities as required.
• Maintain Medicaid Waiver standards and complete documentation promptly.
• Arrange placements in residential facilities, day programs, and other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Complete facility audits using the ICRC 513 form when required or when facility problems are identified.
• Refer situations in vendored programs to Quality Assurance and/or Resource Development and Transportation when appropriate.
• Keep the manager informed about caseload status, community and work activities, and unusual or difficult case situations.
• Participate in case conferences and interagency meetings as needed or assigned.
• Provide case coordination coverage for consumers whose CSC is absent or no longer assigned, as directed by the manager.
• Act as a mentor for new employees as directed by the manager.
• Complete IRC orientation and new staff training sessions.
• Visit assigned Level 2, 3, and 4 residential facilities and day programs.
• Participate annually in at least one Quality Assurance evaluation or audit of a community care facility, health care facility, or day program.
• Complete administrative requirements and Purchase of Service forms; maintain and update consumer files and documentation; enter Target Case Management (Title 19) notes for all activity and secure available units, meeting a minimum of 400 units per month.
• Complete at least 95% of required case-related paperwork within designated time frames.
• Facilitate the purchase of services identified in IPPs.
• Prepare for compliance reviews, eligibility reviews, and other administrative case reviews.
• Maintain and expand relevant knowledge, attend mandatory training, and attend authorized training to earn the required minimum number of Continuing Education Units.
• Contribute to the team by answering questions, sharing expertise, and supporting team harmony.
• Adapt to change, interruptions, new priorities, and new assignments.
• Organize travel efficiently to visit consumers, families, vendors, and others.
• Use bilingual skills in all aspects of the job when applicable and required.
• Use office equipment appropriately, report repair needs, keep the work area orderly, observe safety rules, and comply with IRC’s Injury and Illness Prevention Plan.
• Use assigned IRC IT systems and equipment securely and in accordance with IRC protocols, procedures, and requirements.
• Maintain consumers’ rights and dignity in service delivery.
• Comply with IRC personnel policies and procedures.
• Perform different or additional work as assigned.

Benefits

• Mileage reimbursement for business travel, paid monthly.
• Generous benefits package and employee perks; details are available through the company careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level