Consumer Service Coordinator - Bilingual (SP) - Job #323
About The Position
The Consumer Service Coordinator works in NLACRC’s Consumer Services Department in the San Fernando Valley. The role coordinates and monitors services for individuals with intellectual and developmental disabilities and their families. It includes participating in the development, evaluation, and revision of individual program plans; documenting services in accordance with regulations and organizational policies; advocating for individuals; and coordinating meetings with individuals, families, providers, and advocates. This is a community-based position. The coordinator meets with individuals and families in their homes, in the community, and at NLACRC’s office, and must be comfortable working independently in a variety of settings. Frequent telephone, virtual, and out-of-office meetings are required. The role includes rotating officer-of-the-day duties, assisting coworkers with special projects and case coverage, and providing emergency on-call services when required. The position receives supervision from Consumer Services Supervisors/Managers.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or a related human services field.
- Two years of related experience; a Master’s degree in a related subject may be substituted for experience.
- Bilingual Russian language ability.
- Understanding of family systems and appreciation for person-centered planning and thinking.
- Ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills and demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence in homes, community settings, and office settings.
- Valid California Driver’s License and reliable transportation.
Responsibilities
- Participate in developing program plans for individuals, monitor and evaluate the plans, and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies grounded in empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations, provide case coverage as needed, and provide emergency on-call services when required.
Benefits
- Health insurance plans, with an employer contribution toward employee-only or employee-and-dependent coverage.
- Dental insurance, including a no-cost Dental DMO Plan and a Dental PPO plan with a low employee monthly contribution.
- Pre-tax flexible spending accounts for eligible health care expenses.
- Pre-tax dependent care flexible spending accounts.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined benefit retirement plan for eligible employees.
- 457 and 403(b) deferred compensation plans.
- Eligibility to participate in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
- 12 paid holidays throughout the year.
- Hybrid-remote option for most positions.
- Professional development and opportunities for advancement into Supervisor, Manager, or Director positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
