Consumer Services Coordinator - Job #437
About The Position
The Consumer Services Coordinator provides information, advocacy, and service arrangement for consumers and families served by North Los Angeles County Regional Center. The role participates in developing individual program plans, monitors and evaluates plans, and revises them as needed. It identifies and coordinates services, documents work and completes required forms and reports in accordance with regulations and NLACRC policies and procedures, and advocates for individuals with community agencies. The coordinator schedules and attends interdisciplinary meetings with individuals served, family members, service providers, and advocates. The position also identifies barriers to service delivery and applies culturally sensitive strategies grounded in empathy, trust, and respect. It requires comfort working in underserved and non-traditional office settings, as well as a high degree of independence in community-based work with individuals and families in homes, community locations, and NLACRC offices. The coordinator rotates officer-of-the-day duties, assists coworkers with special projects and unique situations, provides case coverage as needed, and provides emergency on-call services when required.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or a related human services field.
- At least two years of related experience; a Master’s degree in a related subject may be substituted for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking.
- Ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence and meeting with individuals served and their families in homes, community locations, or an office.
- Valid California Driver’s License and reliable transportation, or an acceptable substitute.
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Participate in developing program plans for individuals; monitor and evaluate plans and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies grounded in empathy, trust, and respect.
- Work in underserved and non-traditional office settings to meet community needs.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations.
- Provide case coverage as needed and emergency on-call services when required.
Benefits
- Health insurance plans with an employer contribution toward employee-only or employee-and-dependent coverage.
- Dental insurance, including a fully paid Dental DMO Plan and a Dental PPO plan with a low employee monthly contribution.
- Pre-tax Flexible Spending Account for eligible health care expenses.
- Pre-tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans: 457 and 403(b).
- Participation in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours per month of sick time, and education, wellness, and sabbatical time.
- Twelve paid holidays throughout the year.
- Most positions offer a hybrid-remote option.
- Professional development opportunities and career paths toward entry-level management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
