Consumer Services Coordinator - Job #1127
About The Position
North Los Angeles County Regional Center (NLACRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services to individuals with intellectual and developmental disabilities. The Consumer Services Coordinator provides information, advocacy, and service arrangements for consumers and families in the San Fernando Valley School Age 12 department. The position receives supervision from Consumer Services Supervisors or Managers. The coordinator participates in developing, monitoring, evaluating, and revising individual program plans; identifies and coordinates services; and completes documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures. The coordinator advocates for individuals served by community agencies and schedules and attends interdisciplinary meetings with individuals, family members, providers, and advocates. The role also identifies service-delivery barriers and uses culturally sensitive strategies grounded in empathy, trust, and respect, including work in underserved communities and non-traditional office settings. This community-based position involves meeting with individuals and families at home, in the community, or at an NLACRC office. It requires a high degree of independence and frequent telephone, virtual, and out-of-office meetings. The coordinator rotates officer-of-the-day duties, assists coworkers with special projects and unusual situations, provides case coverage as needed, and provides emergency on-call services when required. A valid California driver’s license and reliable transportation or an acceptable substitute are required. Bilingual Spanish may be required depending on the position. The position is non-exempt. The regular pay range is $26.86–$37.96 per hour; starting salary is typically $26.86–$29.65, depending on internal equity and experience. NLACRC offers a hybrid-remote option for most positions.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or a related human services field, and at least two years of related experience; a Master’s degree in a related subject may substitute for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking, including empowering individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence in community-based and non-traditional office settings.
- Valid California driver’s license and reliable transportation, or an acceptable substitute.
Nice To Haves
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Participate in developing individual program plans, monitor and evaluate them, and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies embodying empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations, provide case coverage as needed, and provide emergency on-call services when required.
Benefits
- Health insurance plans, with an employer contribution toward plan costs for employees and dependents.
- Dental insurance, including a DMO plan fully paid by NLACRC and a PPO plan with a low employee monthly contribution.
- Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans (457 and 403(b)).
- Participation in the Public Service Loan Forgiveness program.
- Accrued vacation, sick time, education time, wellness time, and sabbatical time.
- 12 paid holidays per year.
- Professional development opportunities and career paths toward entry-level management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
