Consumer Services Coordinator - Job #695
About The Position
North Los Angeles County Regional Center (NLACRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services to people with intellectual and developmental disabilities. The Consumer Services Coordinator provides information, advocacy, and service arrangement for consumers and families in the Consumer Services – SCV Transition 2 department. The position receives supervision from Consumer Services Supervisors/Managers. Service coordination is community-based and involves meeting with individuals and families in their homes, in the community, or at an NLACRC office. The coordinator works independently and participates in frequent telephone, virtual, and out-of-office meetings. The role may include officer-of-the-day rotation, case coverage, and emergency on-call services when required. Bilingual Spanish may be required depending on the position. The position is non-exempt and pays $26.86–$37.96 per hour. Starting salary is typically between $26.86 and $29.65 per hour, depending on internal equity and experience. NLACRC offers a hybrid-remote option for most positions.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or a related human services field and at least two years of related experience; a master’s degree in a related subject may substitute for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking.
- Ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence and in underserved and non-traditional office settings.
- Valid California Driver’s License and reliable transportation, or an acceptable substitute.
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Participate in developing program plans for individuals, monitor and evaluate plans, and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies grounded in empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist co-workers with special projects and unique situations.
- Provide case coverage as needed.
- Provide emergency on-call services when required.
- Meet with individuals served and their families in their homes, in the community, or in an office location.
- Attend frequent telephone, virtual, and out-of-office meetings.
Benefits
- Health insurance plans, with an employer contribution toward selected coverage for employees and dependents.
- Dental insurance, including a dental DMO plan fully paid by NLACRC for employees and eligible dependents, and a PPO plan with a low employee monthly contribution.
- Pre-tax flexible spending accounts for eligible health care and dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined-benefit retirement plan for eligible employees.
- Deferred compensation plans, 457 and 403(b).
- Participation in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
- Twelve paid holidays throughout the year.
- Hybrid-remote option for most positions.
- Professional development opportunities and career paths toward entry-level management positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
