Consumer Services Coordinator - Bilingual (Spanish) - Job #1130
About The Position
The Consumer Services Coordinator provides information, advocacy, and service arrangement for consumers and families. The position participates in developing program plans for individuals, monitors and evaluates those plans, and revises them as necessary. It identifies and coordinates services for individuals and their families, completes documentation in accordance with regulations and NLACRC policies and procedures, and advocates for individuals served by community agencies. The coordinator schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, and others. This community-based role involves meeting with individuals and families at home, in the community, or at an NLACRC office. It requires frequent telephone, virtual, and out-of-office meetings, a high degree of independence, and comfort working in underserved and non-traditional office settings. The coordinator identifies barriers to service delivery and uses culturally sensitive strategies grounded in empathy, trust, and respect. Duties also include rotating officer-of-the-day coverage, assisting coworkers with special projects and unique situations, providing case coverage, and providing emergency on-call services when required. The position receives supervision from Consumer Services Supervisors/Managers.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or a related human services field.
- At least two years of related experience; a Master’s degree in a related subject may be substituted for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking.
- Ability to empower individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Comfort working with a high degree of independence and in community-based settings.
- Valid California Driver’s License and reliable transportation, or an acceptable substitute.
- Bilingual Spanish may be required depending on the position.
Responsibilities
- Provide information, advocacy, and service arrangement for consumers and families.
- Participate in developing program plans for individuals, monitor and evaluate the plans, and revise them as necessary.
- Identify and coordinate services for individuals and their families.
- Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, and others.
- Identify barriers to service delivery and implement culturally sensitive strategies grounded in empathy, trust, and respect.
- Rotate officer-of-the-day duties with other Service Coordinators.
- Assist coworkers with special projects and unique situations.
- Provide case coverage as needed and emergency on-call services when required.
- Meet with individuals served and their families in their homes, in the community, or at an office location.
Benefits
- Health insurance plans, with an employer contribution toward plans selected by employees.
- Dental insurance, including a Dental DMO plan fully paid by NLACRC and a Dental PPO plan with a low employee monthly contribution.
- Pre-tax Flexible Spending Account for eligible health care expenses.
- Pre-tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
- No-cost life, accidental death and disability, and long-term disability insurance for employees.
- No-cost vision plan for employees and eligible dependents.
- CalPERS defined benefit retirement plan for eligible employees.
- Two deferred compensation plans: 457 and 403(b).
- Participation in the Public Service Loan Forgiveness program.
- Paid time off, including three weeks of accrued vacation in the first year, eight hours per month of sick time, education time, wellness time, and sabbatical time.
- Twelve paid holidays throughout the year.
- Most positions are offered a hybrid-remote option.
- Professional development opportunities and career paths to entry-level management positions.
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What This Job Offers
Job Type
Full-time
