Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•Anniston, AL

About The Position

The Consumer Loan Specialist is a key member of a branch team, responsible for providing a positive customer experience while originating consumer loans, completing applications, developing customer relationships, and meeting sales goals. The role also includes servicing a growing consumer loan portfolio, resolving customer issues, processing insurance claims, and supporting day-to-day branch operations. Candidates should have a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills.

Requirements

High school diploma or equivalent.
At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based work.
Professional demeanor, positive attitude, strong communication skills, and customer relations skills.
Ability to work in a high-performing, fast-paced, goal-oriented team environment.
Ability to manage priorities while paying close attention to detail.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable criminal background and credit history standards and pass a pre-employment drug screen.
Eligibility to obtain insurance licensing to sell voluntary insurance products, based on a criminal background check conducted by the state's department of insurance.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend appropriate consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management to develop and execute strategies for potential problem loans.
Close loans, assemble loan folders, break down files, and complete other miscellaneous tasks.
Meet or exceed loan goals.
Service the consumer loan portfolio on a day-to-day basis.
Use analytical skills to resolve customer issues efficiently.
Process insurance claims, follow-ups, and payments daily, and maintain the insurance log.
Provide customer care through daily transactions, inquiries, and problem resolution.
Answer incoming phone calls and check the branch voicemail.
Build trust with customers and internal staff by demonstrating the organization's philosophy, core values, policies, operating procedures, and compliance requirements.

Benefits

Health, dental, and vision insurance with employer contribution.
15 days of paid time off to start, plus one additional personal day.
Paid holidays.
401(k) plan with employer match after one year.
Company-provided life insurance and long-term disability coverage.
Short-term disability.
Employee Assistance Program with confidential mental health support.
Monthly incentive bonus pay.
Access to LinkedIn Learning's library of more than 10,000 professional development courses.
Employee of the Month Program.
Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
Internal promotion opportunities.