Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•Greensboro, NC

About The Position

The Consumer Loan Specialist is a key member of a branch team, responsible for creating a positive customer experience while originating consumer loans, completing loan applications, building customer relationships, and meeting sales goals. The role also includes servicing a growing consumer loan portfolio, addressing customer questions and concerns, processing insurance claims, and supporting day-to-day branch operations. The successful candidate has a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills. Republic Finance provides consumer loans and flexible lending options and serves more than 300,000 customers in over 250 communities across the United States. The company emphasizes its core values of team, customers, and performance, community involvement, employee development, and opportunities for career growth. The position offers a salary of $32,000 per year, paid hourly, plus an uncapped monthly bonus that averages $8,000 annually. Benefits include health, dental, and vision insurance, paid time off and holidays, a 401(k) plan with employer match after one year, life insurance, long-term disability, employee assistance resources, and professional development opportunities.

Requirements

High school diploma or equivalent.
At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based sales.
Professional demeanor, positive attitude, strong communication skills, and customer relations skills.
Ability to work in a high-performing, fast-paced, goal-oriented team environment.
Ability to manage priorities while paying close attention to detail.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable criminal background and credit history standards and pass a pre-employment drug screen.
Eligibility to obtain insurance licensing to sell voluntary insurance products, based on a criminal background check conducted by the state's department of insurance.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management on strategies for potential problem loans.
Close loans, assemble loan folders, break down files, and complete other miscellaneous tasks.
Meet or exceed loan goals.
Service the consumer loan portfolio through day-to-day transactions and customer support.
Use analytical skills to resolve customer issues efficiently.
Process insurance claims, follow up on claims and payments, and maintain the insurance log.
Provide customer care through transactions, inquiries, and problem resolution.
Answer incoming phone calls and check the branch voicemail.
Build trust with customers and staff by following the organization's philosophy, core values, company policies, operational procedures, and compliance requirements.

Benefits

Health insurance
Dental insurance
Vision insurance
15 days of paid time off to start, plus one additional personal day
Paid holidays
401(k) with employer match after one year
Company-provided life insurance
Long-term disability
Employee Assistance Program with confidential mental health support
Access to LinkedIn Learning professional development courses
Employee of the Month Program
Monthly incentive bonus pay
Internal promotion opportunities
Philanthropic support for charities, including an annual drive for St. Jude Children's Research Hospital
Professional offices with a friendly team environment