Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•Corinth, MS

About The Position

The Consumer Loan Specialist is a key member of a branch team, responsible for creating a positive customer experience while originating consumer loans, completing applications, building customer relationships, and meeting sales goals. The role also includes servicing a consumer loan portfolio, answering customer questions, resolving concerns, and supporting daily branch operations. The successful candidate demonstrates professionalism, a positive attitude, reliability, and strong oral and written communication skills. Republic Finance is a consumer finance company that has served customers for more than 70 years, offering consumer loans and flexible lending options. It serves more than 300,000 customers in over 250 communities across the United States and continues to expand. The company emphasizes its core values of team, customers, and performance, community involvement, employee development, and internal career growth.

Requirements

High school diploma or equivalent.
At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based sales.
Professional demeanor, positive attitude, strong communication skills, and customer relations skills.
Ability to work in a high-performing, fast-paced, goal-oriented team environment.
Ability to navigate priorities while paying close attention to detail.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable criminal background and credit history standards and pass a pre-employment drug screen.
Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state department of insurance.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management on strategies for potential problem loans.
Close loans, assemble loan folders, break down files, and complete other miscellaneous tasks.
Meet or exceed loan goals.
Service the consumer loan portfolio through day-to-day transactions and customer support.
Use analytical skills to resolve customer issues quickly and efficiently.
Process insurance claims, follow-ups, and payments, and maintain the insurance log.
Provide customer care through daily transactions, inquiries, and problem resolution.
Answer incoming phone calls and check branch voicemail.
Build trust with customers and staff by demonstrating the organization’s philosophy, core values, policies, procedures, and compliance standards.

Benefits

Health, dental, and vision insurance, with employer contribution.
15 days of paid time off to start, plus one additional personal day.
Paid holidays.
401(k) plan with employer match after one year.
Company-provided life insurance and long-term disability coverage.
Short-term disability coverage.
Employee Assistance Program with confidential mental health support.
Access to LinkedIn Learning’s library of more than 10,000 professional development courses.
Employee of the Month Program.
Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
Friendly team environment in professional offices.
Monthly incentive bonus pay and regular bonuses.
Internal promotion opportunities.