Consumer Loan Specialist - Sales Customer Service
About The Position
The Consumer Loan Specialist is a key member of a branch team and is responsible for creating a positive customer experience while originating consumer loans, completing loan applications, building customer relationships, and meeting sales goals. The role also supports day-to-day servicing of a growing consumer loan portfolio, handles customer inquiries and concerns, and processes insurance claims and payments. Candidates should bring a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills. Republic Finance provides consumer loans and flexible lending options, serving customers in communities across the United States. The company describes a supportive, team-oriented culture, career paths and growth opportunities, performance-based rewards, and community philanthropic activities.
Requirements
- High school diploma or equivalent.
- At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based sales.
- Professional demeanor, positive attitude, strong communication skills, and strong customer relations skills.
- Ability to work in a fast-paced, high-performing, goal-oriented team environment.
- Ability to manage competing priorities while paying close attention to detail.
- Basic computer skills and familiarity with Windows and Microsoft Office.
- Ability to meet acceptable standards for criminal background history and credit history, and pass a pre-employment drug screen.
- Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a state department of insurance criminal background check.
Responsibilities
- Seek opportunities to originate new loan business with new and existing customers.
- Evaluate customer needs and recommend appropriate consumer loan and voluntary product solutions.
- Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
- Explain the loan process and answer questions about loan products and processing.
- Take ownership of customer concerns and work with management on strategies for potential problem loans.
- Close loans, assemble loan folders, break down files, and perform other miscellaneous tasks.
- Meet or exceed loan goals.
- Service the consumer loan portfolio on a day-to-day basis.
- Use analytical skills to resolve customer issues efficiently.
- Process insurance claims, follow-ups, and payments daily, and maintain the insurance log.
- Provide customer care through daily transactions, inquiries, and problem resolution.
- Answer incoming phone calls and check the branch voicemail.
- Build trust with customers and internal staff by following the organization’s philosophy, core values, policies, operational procedures, and compliance requirements.
Benefits
- Health insurance with employer contribution
- Dental insurance with employer contribution
- Vision insurance with employer contribution
- 15 days of paid time off to start, plus one additional personal day
- Paid holidays
- 401(k) plan with employer match after one year
- Company-provided life insurance
- Long-term disability coverage
- Short-term disability coverage
- Employee Assistance Program with confidential mental health support
- Access to LinkedIn Learning’s library of professional development courses
- Employee of the Month Program
- Monthly incentive bonus pay
- Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital
- Professional offices with a friendly team environment
- Internal promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
