Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•Greenville, NC

About The Position

The Consumer Loan Specialist is a branch team member responsible for providing a positive customer experience while originating consumer loans, completing applications, building customer relationships, and meeting sales goals. The role combines loan sales and customer service with day-to-day servicing of a growing consumer loan portfolio. The successful candidate has a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills. The position is with Republic Finance, a consumer finance company that provides loans and lending options to customers across the United States. The company describes a supportive, team-oriented culture focused on customers, employees, performance, and community involvement, with opportunities for career growth and internal promotion. Compensation is $32,000 per year paid hourly, plus an uncapped monthly bonus that averages $8,000 annually. Benefits include insurance coverage, paid time off and holidays, a 401(k) plan with employer match, disability coverage, learning resources, and other employee programs.

Requirements

High school diploma or equivalent.
At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based sales.
Professional demeanor, positive attitude, strong communication skills, and customer relations skills.
Ability to work in a high-performing, fast-paced, goal-oriented team environment.
Ability to manage competing priorities while paying close attention to detail.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable criminal background and credit history standards and pass a pre-employment drug screen.
Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state’s department of insurance.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management on strategies for potential problem loans.
Close loans, assemble loan folders, break down files, and perform other miscellaneous tasks.
Consistently meet or exceed loan goals.
Service the consumer loan portfolio through day-to-day customer support and account servicing.
Use analytical skills to resolve customer issues efficiently.
Process insurance claims, follow up on claims and payments, and maintain the insurance log.
Provide customer care through daily transactions, inquiries, and problem resolution.
Answer incoming phone calls and check the branch voicemail.
Build trust with customers and internal staff by demonstrating the organization’s philosophy, core values, policies, procedures, and compliance requirements.

Benefits

Health insurance with employer contribution
Dental insurance with employer contribution
Vision insurance with employer contribution
15 days of paid time off to start, plus one additional personal day
Paid holidays
401(k) plan with employer match after one year
Company-provided life insurance
Long-term disability coverage
Short-term disability coverage
Employee Assistance Program with confidential mental health support
Access to LinkedIn Learning’s library of more than 10,000 professional development courses
Employee of the Month Program
Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital
Professional offices with a friendly team environment
Monthly incentive bonus pay
Internal promotions