Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC • Fayetteville, NC

6d

About The Position

The Consumer Loan Specialist is a key member of a branch team, responsible for providing a positive customer experience while originating consumer loans, completing applications, building customer relationships, and meeting sales goals. The role also includes servicing a growing consumer loan portfolio, responding to customer inquiries and concerns, resolving issues, and processing insurance claims and payments. Candidates should bring a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills.

Requirements

• High school diploma or equivalent.
• At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based sales.
• Professional demeanor, positive attitude, strong communication skills, and customer relations skills.
• Ability to work in a high-performing, fast-paced, goal-oriented team environment.
• Ability to navigate priorities while paying close attention to detail.
• Basic computer skills and familiarity with Windows and Microsoft Office.
• Ability to meet acceptable criminal background and credit history standards and pass a pre-employment drug screen.
• Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state department of insurance.

Responsibilities

• Seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs and recommend appropriate consumer loans and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
• Explain the loan process and answer questions about loan products and processing.
• Take ownership of customer concerns and work with management on strategies for potential problem loans.
• Close loans, assemble loan folders, break down files, and complete other miscellaneous tasks.
• Meet or exceed loan goals.
• Service the consumer loan portfolio through day-to-day transactions and customer support.
• Use analytical skills to resolve customer issues efficiently.
• Process insurance claims, follow-ups, and payments, and maintain the insurance log.
• Provide customer care by responding to transactions, inquiries, and problems.
• Answer incoming calls and check the branch voicemail.
• Build trust with customers and internal staff by demonstrating the organization’s philosophy, core values, policies, procedures, and compliance requirements.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 15 days of paid time off to start, plus one additional personal day
• 401(k) with employer match
• Company-provided life insurance
• Long-term disability coverage
• Employee Assistance Program with confidential mental health support
• Access to LinkedIn Learning’s library of professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions
• Competitive compensation, including a stated salary of $32,000 per year paid hourly and an uncapped monthly bonus averaging $8,000 annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED