Consumer Loan Sales Specialist/Member Advisor

Financial Partners Credit Union•Downey, CA

6d•$22 - $30•Onsite

About The Position

Financial Partners Credit Union is hiring a Consumer Loan Sales Specialist/Member Advisor to serve members at its Downey, California location. The role supports members seeking financing by identifying their needs, explaining available lending options, assisting with loan applications, and helping make the borrowing experience smooth and positive. It is suited to someone with experience or interest in consumer lending, banking, credit unions, loan applications, or financial services who wants to deepen their lending expertise while serving members. The position offers a competitive base hourly rate plus the opportunity to earn monthly incentive compensation based on individual performance and results. The role works with members across phone, digital, and other communication channels, and collaborates with lending, underwriting, and other internal partners to move applications from initial conversation through funding while following established procedures, regulatory requirements, and credit union policies.

Requirements

Previous experience in consumer lending, banking, credit unions, loan processing, or financial services.
Experience assisting customers or members with loan applications or financial products.
Knowledge of consumer lending products such as auto loans, personal loans, credit cards, or lines of credit.
Strong communication skills and ability to explain financial information understandably.
Excellent attention to detail when reviewing applications, documentation, and member information.
Strong organization and follow-through in a fast-paced environment.
A consultative approach to identifying member needs and recommending appropriate solutions.
Comfort working toward individual, team, service, and lending goals.
Ability to maintain confidentiality and handle sensitive financial information appropriately.
Commitment to providing an exceptional member experience.

Responsibilities

Assist members with consumer lending needs by reviewing loan products and identifying solutions that fit their financial goals.
Guide members through consumer loan applications and ensure applications are accurate, complete, and handled efficiently.
Explain loan options, rates, terms, payments, and other product information clearly.
Gather and review documentation supporting consumer loan applications and coordinate with lending and underwriting partners.
Keep members informed about application status, outstanding documentation, next steps, and loan decisions.
Identify opportunities to deepen member relationships by recommending relevant credit union products and services based on individual needs.
Provide a positive member experience across phone, digital, and other communication channels.
Maintain accurate records and follow lending procedures, regulatory requirements, and credit union policies.
Partner with internal teams to resolve member questions and help loans progress efficiently from application through completion.
Build trusted member relationships through knowledgeable, responsive, and solutions-oriented service.