Consumer Loan Servicing Specialist

U.S. Bank•Oshkosh, WI

2d•$20 - $26

About The Position

This position supports the Optional Product Refund (OPR) business within Consumer Loan Servicing. It completes complex operational activities involving optional product refund processing, quality review, exception resolution, and account maintenance. The specialist helps ensure refund-related transactions are accurate, timely, and compliant with established procedures, service-level expectations, regulatory requirements, and internal controls. The role researches account exceptions, evaluates processing discrepancies, conducts quality-control activities, maintains appropriate documentation, and partners with internal and external stakeholders to resolve issues. Successful candidates demonstrate attention to detail, sound judgment, analytical and problem-solving skills, and the ability to manage multiple priorities in a highly controlled servicing environment.

Requirements

High school diploma or equivalent.
Typically five or more years of related experience.
Basic reading, writing, mathematical, and calculator skills.
Effective verbal and written communication skills.
Proven customer service skills.
Ability to identify and resolve exceptions and interpret data.
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.

Responsibilities

Complete operational activities associated with optional product refund processing.
Perform quality reviews and quality-control activities.
Research account exceptions and resolve processing discrepancies.
Complete account maintenance.
Ensure refund-related transactions are processed accurately and timely in accordance with procedures, service-level expectations, regulatory requirements, and internal controls.
Maintain appropriate documentation.
Partner with internal and external stakeholders to resolve issues.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.