Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Duncanville, TX

2d•Onsite

About The Position

Advance America is seeking a bilingual (Spanish) Consumer Lending Sales Specialist for a hands-on, performance-based role focused on exceptional customer service and achievement of individual and branch sales goals. The specialist supports branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with applicable federal and state regulations and company policies, procedures, and practices. The position serves customers through storefront and online channels, offering financial solutions suited to their needs and supporting them throughout the loan lifecycle. It also includes branch operations, cash controls, recordkeeping, collections, community marketing, and teamwork. The role requires travel within the division for marketing, staffing, special events, and banking responsibilities, with access to insured, reliable transportation. Schedules may change to meet business needs, and overtime may be required.

Requirements

Bilingual Spanish is required.
High school diploma or equivalent is required.
Sales and/or customer service experience, or equivalent experience, is required.
Strong math skills, including the ability to count cash.
Professional verbal communication skills in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry and workplace policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow routine business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.
Able to meet the stated physical requirements, including prolonged standing, occasional sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, lifting, typing, data entry, grasping, transferring items, and housekeeping/cleaning duties.
Able to travel to and work at any branch within the division and complete the position’s physical requirements there.

Nice To Haves

Some college preferred.
One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions tailored to customer goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Comply with company policies and applicable state and federal regulations.
Ensure accurate cash controls and follow security procedures.
Maintain accurate customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention (LP) Standards.
Foster a positive team environment and support colleagues in enhancing the customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities.