Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Banning, CA

About The Position

The Consumer Lending Sales Specialist is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The specialist contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All responsibilities must be carried out in compliance with federal and state regulations and company policies, procedures, and practices. The role drives customer acquisition through storefront and online channels, presents financial solutions suited to customers’ needs, manages customer relationships throughout the loan lifecycle, and explains loan terms and product features. It also supports branch financial objectives, maintains accurate records and cash controls, performs collection activities, follows loss-prevention standards, and collaborates with colleagues. The position requires travel within the division for activities such as marketing, staffing, special events, and banking.

Requirements

High school diploma or equivalent required.
Sales and/or customer service experience, or equivalent experience, required.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone occasionally and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow established procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except the minimum age is 19 in Alabama; eligible to work in the United States; and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.
Ability to travel within the division and perform the position’s physical requirements at any branch in the division.
Ability to meet the stated physical demands, including prolonged standing, occasional sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, frequent lifting under 10 pounds, and occasional lifting up to 20 pounds.

Nice To Haves

Spanish bilingual ability is a plus.
Some college preferred.
One year of experience in sales, retail, banking, or collections preferred.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver a strong customer experience while managing a growing consumer loan portfolio.
Present tailored financial solutions aligned with customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Adhere to company policies and state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention standards.
Foster a positive team environment and support colleagues in improving the customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities.
Maintain regular and punctual attendance; work overtime when required.