Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Leavenworth, KS

1d•Onsite

About The Position

Advance America is seeking a performance-based, hands-on Consumer Lending Sales Specialist to deliver excellent customer service while achieving individual and branch sales goals. The role contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with federal and state regulations and company policies, procedures, and practices. The specialist acquires customers through storefront and online channels, presents financial solutions suited to customers’ needs, and builds relationships throughout the loan lifecycle. The role also supports branch operations by maintaining accurate records and cash controls, documenting collection activities, following loss-prevention standards, and collaborating with colleagues. Travel within the division may be required for marketing, staffing coverage, special events, and banking responsibilities. Regular, punctual attendance is required; schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry and workplace policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.
Ability to meet the stated physical requirements, including standing for long periods, occasional sitting, walking, bending, squatting, kneeling, pushing, pulling, reaching, twisting, lifting, driving, typing, data entry, grasping, housekeeping, and using office equipment.
Ability to travel to and work at any branch within the division and complete the physical requirements of the position there.

Nice To Haves

Bilingual Spanish is a plus.
Some college preferred.
One year of experience in one or more of sales, retail, banking, or collections preferred.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver a strong customer experience while managing a growing consumer loan portfolio.
Present financial solutions aligned with customer goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives.
Demonstrate company values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Follow company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Support colleagues and foster a positive team environment.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities as needed.