Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Carson City, NV

1d•Onsite

About The Position

Advance America is seeking a career-oriented Consumer Lending Sales Specialist (CLSS) for its Carson City, Nevada branch. This performance-based, hands-on role delivers customer service while meeting individual and branch sales goals. The specialist supports branch success through sales, customer acquisition, marketing, and collection activities, while complying with federal and state regulations and company policies and procedures. Spanish bilingual ability is described as a plus. The role includes helping customers identify financial solutions aligned with their needs, explaining loan terms and products, building customer relationships throughout the loan lifecycle, supporting branch operations and financial objectives, and collaborating with colleagues. The position may require travel within the division for marketing, staffing, special events, banking, and branch coverage. Schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs to process customer transactions.
Ability to follow procedures and develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except Alabama applicants must be at least 19.
Must be eligible to work in the United States and successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Ability to meet the stated physical requirements, including standing for long periods, frequent lifting of less than 10 pounds, occasional lifting of up to 20 pounds, and housekeeping and cleaning tasks.
Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.

Nice To Haves

Bilingual Spanish ability.
Some college education.
One year of experience in one or more of sales, retail, banking, or collections.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions aligned with customer goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers on loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and build trust with customers and staff.
Support branch financial objectives and performance metrics.
Follow company policies and state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Foster a positive team environment and support colleagues.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, banking, and branch coverage as needed.
Maintain regular and punctual attendance and comply with applicable dress standards.