Bilingual (Spanish) Consumer Lending Sales Specialist - Full Time
About The Position
The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The position requires attention to detail, strong customer service skills, and a passion for sales and customer acquisition. The CLSS contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All responsibilities must be performed in compliance with federal and state regulations and company policies, procedures, and practices. The role supports customer acquisition through storefront and online channels, manages a consumer loan portfolio, presents tailored financial solutions, and builds customer relationships throughout the loan lifecycle. It also includes educating customers about loan terms and product features, carrying out community marketing initiatives, supporting branch financial objectives, maintaining cash controls and accurate records, and documenting collection activities. The specialist collaborates with colleagues to create a positive team environment and support branch initiatives. The job requires travel within the division for marketing, staffing, special events, and banking responsibilities. A valid driver's license and access to insured, reliable transportation are required. Schedules may change to meet business needs, and overtime may be required. Regular and punctual attendance is required. The company describes the work environment as business casual and provides options for professional attire.
Requirements
- High school diploma or equivalent.
- Sales and/or customer service experience, or equivalent experience.
- Strong math skills, including the ability to count cash.
- Professional verbal communication skills by phone and in person.
- Ability to read, write, evaluate, and apply complex and detailed information.
- Ability to work alone on occasion.
- Ability to interact professionally and exhibit appropriate social skills.
- Ability to negotiate payment terms and effectively communicate loan requirements.
- Ability to understand and ensure compliance with applicable policies, procedures, and laws.
- Ability to use computer programs required to process customer transactions.
- Ability to follow procedures in the normal course of business.
- Ability to develop and maintain business relationships.
- Valid driver's license and access to insured, reliable transportation.
- Ability to travel within the division for marketing, staffing, special events, and banking responsibilities.
- Must be at least 18 years old, except in Alabama where the minimum age is 19.
- Must be eligible to work in the USA and successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report (MVR).
- Regular and punctual attendance is required.
Nice To Haves
- Bilingual Spanish skills are a plus.
- Some college.
- One year of experience in one or more of the following areas: sales, retail, banking, or collections.
Responsibilities
- Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
- Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
- Present financial solutions tailored to customers' goals and needs.
- Build and maintain customer relationships throughout the loan lifecycle.
- Educate customers on loan terms, conditions, and product features.
- Execute and track community marketing initiatives to generate growth.
- Demonstrate company core values and purpose while building trust with customers and staff.
- Support branch financial objectives and performance metrics.
- Adhere to company policies and state and federal regulations.
- Maintain accurate cash controls and security procedures.
- Maintain precise customer documentation and transaction records.
- Conduct and document collection activities.
- Follow Loss Prevention (LP) Standards.
- Foster a positive team environment and support colleagues in enhancing the customer experience.
- Participate in branch initiatives and contribute to branch success through collaborative teamwork.
- Travel within the division for marketing, staffing, special events, and banking responsibilities.
Benefits
- Competitive wages.
- Health and life benefits.
- 401(k) savings plan with company match.
- Paid parental leave.
- Company-paid holidays.
- Paid time off, including volunteer time.
- Tuition reimbursement.
- Business casual environment.
- Rewards and recognition program.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
