Consumer Lending Sales Specialist - Full Time

Purpose Financial•Jackson, MS

5d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. The CLSS contributes to branch success by meeting performance metrics defined by management and participating in marketing and collection efforts. All responsibilities must be performed in compliance with federal and state regulations and established company policies, procedures, and practices. The position is based at Advance America's Jackson, Michigan address. The employee may need to travel within the division for marketing, staffing, special events, and banking responsibilities, and must have a valid driver's license and access to insured, reliable transportation. Regular and punctual attendance is required; schedules may change to accommodate business needs, and overtime may be required.

Requirements

High school diploma or equivalent required.
Sales and/or customer service experience, or equivalent experience, required.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion.
Ability to interact professionally and demonstrate appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry and employee policies, procedures, and laws.
Ability to use computer programs required to process customer transactions.
Ability to follow procedures in the normal course of business.
Ability to develop and maintain business relationships.
Valid driver's license and access to insured, reliable transportation.
Must be at least 18 years old, except Alabama applicants must be at least 19.
Must be eligible to work in the USA and successfully complete post-offer screens, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.

Nice To Haves

Bilingual Spanish is a plus.
Some college preferred.
One year of experience in one or more of sales, retail, banking, or collections preferred.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions tailored to customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Adhere to company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Foster a positive team environment and support colleagues in enhancing the customer experience.
Participate in branch initiatives and contribute to branch success through collaboration.
Travel within the division for marketing, staffing, special events, and banking responsibilities.