Consumer Lending Sales Specialist - Full Time

Purpose Financial•Lawton, OK

2d•Onsite

About The Position

Advance America is seeking a Consumer Lending Sales Specialist (CLSS), a performance-based, hands-on role focused on exceptional customer service and achieving individual and branch sales goals. The CLSS supports branch success by meeting management-defined performance metrics and participating in marketing and collection activities. All duties must comply with federal and state regulations and established company policies, procedures, and practices. The role serves customers through storefront and online channels, presents financial solutions suited to their needs, manages customer relationships throughout the loan lifecycle, and explains loan terms and product features. It also supports branch operations, accurate transaction records, cash controls, collections, loss prevention, and collaborative teamwork. The position requires travel within the division for marketing, banking, staffing coverage, and special events, using a valid driver’s license and insured, reliable transportation. Schedules may change to meet business needs, regular and punctual attendance is required, and overtime may be required.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the USA, and able to pass post-offer screens, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.
Ability to meet the listed physical requirements, including standing for long periods, occasional sitting, lifting, movement, typing, data entry, cleaning, and use of office equipment.

Nice To Haves

Bilingual Spanish is a plus.
Some college.
One year of experience in one or more of sales, retail, banking, or collections.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions tailored to customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Represent company values and build trust with customers and staff.
Support branch financial objectives and performance metrics.
Follow company policies and applicable state and federal regulations.
Maintain accurate cash controls, security procedures, customer documentation, and transaction records.
Conduct and document collection activities and follow Loss Prevention Standards.
Support colleagues, contribute to a positive team environment, and participate in branch initiatives.
Travel within the division for marketing, staffing, special events, banking, and other assigned responsibilities.