Consumer Lending Sales Specialist - Full Time

Purpose Financial•Saint Louis, MO

3d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The position requires attention to detail, strong customer service skills, and a passion for sales and customer acquisition. The CLSS contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with federal and state regulations and company policies, procedures, and practices. The role supports customer acquisition through storefront and online channels, provides tailored financial solutions, builds customer relationships throughout the loan lifecycle, explains loan terms and features, and participates in community marketing. It also supports branch operations through accurate cash controls, transaction records, customer documentation, collections, and loss-prevention practices. The position involves teamwork and may require travel within the division for marketing, staffing, special events, and banking responsibilities. Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent required.
Sales and/or customer service experience, or equivalent experience, required.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry and employees.
Ability to use computer programs to process customer transactions.
Ability to follow procedures in the normal course of business.
Ability to develop and maintain business relationships.
Valid driver's license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to successfully complete post-offer screens, including a criminal background check and Motor Vehicle Report.
Ability to travel within the division and complete the physical requirements of the position at any branch in the division.
Physical ability to stand for long periods; sit occasionally; walk; bend; squat; kneel; push, pull, reach, and twist; frequently lift less than 10 pounds and occasionally lift up to 20 pounds; type and perform data entry; grasp and transfer items; perform housekeeping and cleaning tasks; and use office equipment including computers.
Ability to drive and have access during the workday to insured, reliable transportation for tasks such as banking, marketing, and staffing coverage.
Ability to work with exposure to outdoor elements ordinarily encountered at the time and to cleaning chemicals during housekeeping tasks.

Nice To Haves

Some college preferred.
One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
Bilingual Spanish is a plus.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions tailored to customer goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers on loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Adhere to company policies and applicable state and federal regulations.
Ensure accurate cash controls and security procedures.
Maintain accurate customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Foster a positive team environment and support colleagues in enhancing customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities.
Maintain regular and punctual attendance; work overtime when required.