Bilingual (Spanish) Consumer Lending Sales Specialist - Full Time

Purpose Financial•Sioux City, IA

1d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The position requires attention to detail, strong customer service skills, and a passion for sales and customer acquisition. The CLSS contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with federal and state regulations and established company policies, procedures, and practices. The role is based at the Sioux City, Iowa location and includes customer-facing sales and service, branch operations, compliance, marketing, and collection activities. The employee must be able to travel within the division for marketing, staffing, special events, and banking responsibilities, and may need to work at any branch within the division. Regular, punctual attendance is required; schedules may change to meet business needs, and overtime may be required. Spanish bilingual ability is a plus.

Requirements

High school diploma or equivalent required.
Sales and/or customer service experience, or equivalent experience, required.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion.
Ability to interact professionally and exhibit appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and employees.
Ability to use computer programs required to process customer transactions.
Ability to follow procedures in the normal course of business.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except in Alabama, where the minimum age is 19.
Must be eligible to work in the United States and successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.
Ability to meet the stated physical requirements, including standing for long periods; occasional sitting; walking, bending, squatting, kneeling, pushing/pulling, reaching and twisting; frequent lifting of less than 10 pounds and occasional lifting of up to 20 pounds; driving; typing and data entry; grasping and transferring items; housekeeping and cleaning; and using office equipment.
Ability to travel to, be physically present at, and perform the physical requirements of the position at any branch within the division.

Nice To Haves

Bilingual Spanish ability.
Some college.
One year of experience in one or more of the following areas: sales, retail, banking, or collections.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions tailored to customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers on loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Follow company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Foster a positive team environment and support colleagues in enhancing the customer experience.
Participate in branch initiatives and contribute to branch success through collaborative teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities, including driving for work-related tasks.