Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Duncanville, TX

9h•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on providing exceptional customer service while achieving individual and branch sales goals. The specialist supports branch success by meeting management-defined performance metrics and participating in marketing and collection activities. All work must comply with federal and state regulations and company policies, procedures, and practices. The role drives customer acquisition through storefront and online channels, presents financial solutions suited to customers’ goals, manages customer relationships throughout the loan lifecycle, and supports branch operations. Bilingual Spanish is required. The position is based at the Duncanville, Texas branch and may require travel to other branches within the division for marketing, staffing, special events, and banking responsibilities.

Requirements

Bilingual Spanish is required.
High school diploma or equivalent required.
Sales and/or customer service experience required, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with relevant policies, procedures, and laws.
Ability to use computer programs required to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Must be at least 18 years old, except in Alabama where the minimum age is 19.
Must be eligible to work in the United States and successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Must have a valid driver’s license and access to insured, reliable transportation.
Must be able to travel within the division and perform the position’s physical requirements at any branch within the division.
Regular and punctual attendance is required.

Nice To Haves

Some college preferred.
One year of experience in one or more of sales, retail, banking, or collections preferred.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver exceptional customer service while managing a growing consumer loan portfolio.
Present tailored financial solutions aligned with customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives.
Demonstrate company core values and build trust with customers and staff.
Support branch financial objectives and performance metrics.
Comply with company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Foster a positive team environment and support colleagues in enhancing the customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities.
Maintain regular and punctual attendance; schedules may change to accommodate business needs, and overtime may be required.