Consumer Lending Sales Associate

Mariner Finance • San Pablo, CA

2d • $18 - $24 • Onsite

About The Position

Mariner Finance is hiring a Consumer Lending Sales Associate to provide customer service and support consumer lending sales at an assigned branch. The role processes loan applications, reviews customer credit and financial information, presents loan and other sales solutions, and works toward individual and branch sales goals. It also includes delinquency outreach, cash drawer duties, payment processing, and delivering deposits. The position requires working at the branch location except in qualifying emergencies. The role offers a base salary of $18.44–$23.97 per hour and is eligible for a monthly incentive based on individual and company performance. The offered base rate depends on job-related factors such as skills, qualifications, experience, and internal equity.

The schedule is Monday, Wednesday, Thursday, and Friday from 9:00 AM to 5:30 PM, and Tuesday from 10:00 AM to 7:00 PM. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone serviced. The role is physically based in an office and involves extended sitting, computer and phone use, occasional movement, and occasional lifting or moving of up to 20 pounds.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and follow applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of a qualifying emergency.

Benefits

• All full-time employees receive a benefits package; details are provided on the company benefits website.
• Base salary plus eligibility for a competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED