Consumer Investments Region Executive - Southern New England/New York Region

Bank of America•Melville, NY

3d•Onsite

About The Position

The Consumer Banking & Merrill Edge Region Executive develops and executes local strategies and tactics to improve client experience, deepen client relationships, and achieve operational excellence across region, market, and financial center levels. The role translates company strategy into local plans, fosters a client-centric culture, and collaborates with partners throughout the organization to deliver business and performance objectives while adhering to regulatory, securities, and supervisory requirements. The executive leads a team of Market Leaders, coaches and develops managers, oversees region operations, risk, and client experience performance, and monitors key performance indicators using relevant tools and reports. The position includes supervisory responsibility and is a fully registered role. When applicable, the executive serves as registered principal for licensed bankers and supervisor of the Office of Supervisory Jurisdiction (OSJ), delegating supervisory duties to appropriately licensed teammates and managing the OSJ with administrative and supervision personnel. The role is based at the Melville, New York location. It is a first-shift position working 40 hours per week, with travel that varies depending on geography. The role is eligible for a discretionary annual incentive plan and benefits.

Requirements

Series 7 and Series 66 licenses.
Supervisory license: Series 8, or Series 9 and 10 combined, or Series 4, 24, and 53.
10 years of management experience.
Experience managing a large geography and multi-state teams.
Ability to build trusted relationships with key partners and clients.
Ability to act as a change agent and work in a fast-paced environment.
Experience managing region strategy and controlling a budget.
Ability to quickly learn partners’ businesses, priorities, and challenges and execute accordingly.
Ability to attract, recruit, and retain an effective management team.
Good judgment and experience making timely, effective decisions.
Ability to project enthusiasm, optimism, and determination.
Clear and effective communication at all levels.
Ability to communicate strategic business plans and tactical goals to team members.
Travel is required and varies depending on geography.

Nice To Haves

Undergraduate college degree.
Coaching.
Customer and client focus.
Leadership development.
Risk management.
Talent development.
Business operations management.
Customer service management.
Decision making.
Executive presence.
Sales performance management.
Critical thinking.
Performance management.
Process performance management.
Recruiting.
Result orientation.

Responsibilities

Understand company strategy and translate it into local region strategy.
Drive adoption and execution of client-deepening and relationship processes, including coaching and lead management, while ensuring compliance with applicable laws, policies, and procedures.
Manage region operations, risk, and client experience performance, monitoring key performance indicators with relevant tools and reports.
Execute consistently through formalized management routines.
Lead, coach, and provide feedback to Market Leaders to improve market and region performance.
Coach Market Leaders to identify risk and service opportunities by analyzing performance indicators and inspecting associate behaviors across financial center roles.
Collaborate with business partners to apply best practices, develop strategies, exceed goals, and improve processes.
Attract, retain, and develop talent to strengthen bench depth, productivity, proficiency, and market position.
Manage integration of roles in the financial center.
Provide regulatory supervision for registered teams when applicable, lead supervisory oversight, and ensure operational and regulatory compliance.
Hold leaders accountable for financial center management and inspection processes and for delivering a consistent client experience.
Ensure financial center resources are aligned to clients’ core financial needs.
Receive and handle client escalations and ensure enterprise complaint-tracking processes are followed.
Implement performance management, including goal setting, incentives, and reward and recognition mechanisms.
Establish effective partnerships across financial center operations, wealth management, consumer lending, small business, and enterprise practices.
Establish team performance plans and business objectives consistent with bank and broker/dealer policies and procedures, and achieve the stated goals.
When applicable, act as registered principal of licensed bankers and supervisor of the OSJ.
When applicable, delegate supervisory activities through the Designation of Duties to a Series 8- or Series 10-licensed teammate.
When applicable, manage the OSJ with the assistance of Administrative Managers and other supervision personnel.