Consumer Investments Region Executive - Southern New England/New York Region

Bank of America•Melville, LA

4d•$217,000 - $262,400•Onsite

About The Position

The Consumer Banking & Merrill Edge Region Executive develops and executes local strategies and tactics to drive client experience, client relationships, and operational excellence at the region, market, and financial center levels. The role focuses on client-driven regional strategies, operational excellence, and client-deepening while adhering to regulatory, securities, and supervision laws, policies, and procedures. The executive owns client experience, builds a client-centric culture across financial centers, and collaborates with partners throughout the organization to achieve operational and performance excellence. The team managed consists of Market Leaders. This is a fully registered position with supervisory responsibility. The executive must comply with applicable rules and regulations for registered and non-registered employees when coaching performance and behaviors. When applicable, the role acts as registered principal of licensed bankers and supervisor of the Office of Supervisory Jurisdiction (OSJ), delegates supervisory activities through the Designation of Duties to an appropriately licensed teammate, and manages the OSJ with assistance from Administrative Managers and other supervision personnel. The position is based in Melville, New York, follows a first shift schedule, and is listed at 40 hours per week. Travel requirements vary depending on geography. The annualized salary range is $217,000 to $262,400, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

Series 7 and Series 66 licenses.
Supervisory license: Series 8, Series 9 and 10 combined, or Series 4, 24, and 53.
10 years of management experience.
Experience managing a large geographic area and multi-state teams.
Ability to proactively build trusted relationships with key partners and clients.
Ability to act as a change agent and work in a fast-paced environment.
Experience managing regional strategy and controlling a budget.
Ability to quickly learn partners’ businesses, priorities, and challenges and execute accordingly.
Ability to attract, recruit, and retain an effective management team.
Good judgment and experience in making timely, effective decisions.
Ability to project enthusiasm, optimism, and determination.
Clear and effective communication at all levels.
Ability to communicate strategic business plans and tactical goals to team members.

Nice To Haves

Undergraduate college degree.
Experience leading other managers.

Responsibilities

Understand company strategy and translate it into local region strategy.
Drive adoption and execution of client-deepening and relationship processes, including coaching and lead management, to achieve regional goals while ensuring compliance with applicable laws, policies, and procedures.
Manage regional operations, risk, and client-experience performance; monitor key performance indicators using relevant tools and reports.
Execute consistently through formalized management routines.
Lead licensed or unlicensed Market Leaders, depending on business need.
Coach Market Leaders and provide feedback to improve market and regional performance.
Coach Market Leaders to identify risk and service improvement opportunities by analyzing performance indicators and inspecting associate behaviors across financial-center roles.
Collaborate with business partners to apply best practices, develop breakthrough strategies, exceed goals, and improve processes.
Attract, retain, and develop talent to strengthen bench depth, productivity, proficiency, and market position.
Manage integration of roles in the financial center.
Provide regulatory supervision for the registered team when applicable.
Lead supervisory oversight and operational excellence; ensure adherence to operational and regulatory requirements, securities and supervision laws, and policies and procedures.
Hold leaders accountable for financial-center management and inspection processes.
Foster a client-centric environment across financial centers and hold leaders accountable for delivering a consistent, exceptional client experience.
Ensure financial-center resources are aligned to serve clients’ core financial needs.
Receive and handle client escalations and ensure the enterprise complaints-tracking process is followed.
Implement performance management, including goal setting, incentives, and reward and recognition mechanisms.
Ensure effective integration, alignment, and partnerships with financial-center operations, wealth management, consumer lending, small business, and enterprise practices.
Establish team performance plans and business objectives consistent with bank and broker/dealer policies and procedures, and achieve the goals set out in those plans.
When applicable, act as registered principal of licensed bankers and supervisor of the OSJ.
When applicable, delegate supervisory activities through the Designation of Duties to a Series 8 or Series 10 licensed teammate.
When applicable, manage the OSJ with assistance from Administrative Managers and other supervision personnel.