Consumer Care Associate Business Services Analyst

Conagra Brands•Omaha, NE

10d•$59,000 - $79,000•Hybrid

About The Position

Reporting to the Manager, Business Services, the Consumer Care Associate Business Services Analyst partners with cross-functional teams and external partners to investigate, document, and resolve consumer and customer product concerns and inquiries. The role collaborates with external agencies and third-party contact center partners to support high-quality consumer experiences, provide coaching and calibration, identify trends, and drive continuous improvement across Consumer Care operations. The analyst works with internal groups including Customer Quality, Communications, Research and Development, Legal, and the Microphysical Lab, and serves as an escalation point for internal teams and external partners. The role monitors contact-center interactions, supports consistent service quality, develops and documents processes, analyzes consumer contact data and potential food safety and quality concerns, and turns findings into actionable business recommendations. It also leads and supports improvements and projects involving processes, reporting, tools, and system functionality. The position works three days per week in the Omaha office—Tuesday, Wednesday, and Thursday—and requires domestic and international travel as business needs require. The role is hybrid. The listed annual pay range is $59,000–$79,000, with actual salary dependent on factors including location, relevant experience, level, and skillset.

Requirements

Bachelor’s degree in a business-related field.
Experience using data and reporting to identify service opportunities and improve third-party partner performance.
Strong analytical, critical-thinking, and problem-solving skills.
Experience translating data and trends into clear recommendations and actionable business insights.
Excellent written and verbal communication skills, with experience collaborating and influencing across teams.
Experience independently managing priorities while contributing to a collaborative team environment.
Strong conflict resolution skills.
Experience supporting projects, process improvements, or technology implementations.
Working knowledge of Salesforce and business intelligence tools.
Experience working effectively in an agile, fast-paced business environment.
Work in the Omaha office three days per week: Tuesday, Wednesday, and Thursday.
Travel domestically and internationally as business needs require.

Responsibilities

Partner with Customer Quality, Communications, Research and Development, Legal, the Microphysical Lab, and external agencies to investigate and resolve consumer and customer product concerns and inquiries.
Serve as an escalation point for internal teams and external partners.
Partner with the third-party contact center to monitor and improve the quality of consumer interactions.
Support coaching and calibration with the third-party contact center to promote consistent service quality.
Develop, refine, document, and train processes that support effective resolution of consumer and customer contacts across multiple channels.
Track and analyze consumer contacts, trends, and potential food safety and quality concerns using Salesforce, business intelligence tools, and other reporting resources.
Translate data and trends into recommendations and actionable business insights.
Lead and support continuous improvement initiatives that enhance processes, reporting, consumer experience, and business insights with the external agency.
Manage and facilitate projects related to new processes, tools, and system functionality.
Navigate escalated or complex situations and support effective resolution.
Collaborate across teams, geographies, and cultures to drive results.