Consumer Care Associate Business Services Analyst
About The Position
Reporting to the Manager, Business Services, the Consumer Care Associate Business Services Analyst partners with cross-functional teams and external partners to investigate, document, and resolve consumer and customer product concerns and inquiries. The role collaborates with external agencies and third-party contact center partners to support high-quality consumer experiences, provide coaching and calibration, identify trends, and drive continuous improvement across Consumer Care operations. The position works three days per week in the Omaha office: Tuesday, Wednesday, and Thursday. Domestic and international travel may be required as business needs require. The role offers an annual salary range of $59,000–$79,000; actual salary depends on factors including location, relevant experience and skillset, and internal equity.
Requirements
- Bachelor’s degree in a business-related field.
- Experience using data and reporting to identify service opportunities and improve third-party partner performance.
- Strong analytical, critical-thinking, and problem-solving skills.
- Experience translating data and trends into clear recommendations and actionable business insights.
- Excellent written and verbal communication skills, with experience collaborating and influencing across teams.
- Experience independently managing priorities while contributing to a collaborative team environment.
- Strong conflict resolution skills.
- Experience supporting projects, process improvements, or technology implementations.
- Working knowledge of Salesforce and business intelligence tools.
- Experience working effectively in an agile, fast-paced business environment.
Responsibilities
- Partner with Customer Quality, Communications, Research and Development, Legal, the Microphysical Lab, and external agencies to investigate and resolve consumer and customer product concerns and inquiries.
- Serve as an escalation point for internal teams and external partners.
- Partner with the third-party contact center to monitor and improve the quality of consumer interactions.
- Support coaching and calibration with the third-party contact center to promote consistent service quality.
- Develop, refine, document, and train processes that support effective resolution of consumer and customer contacts across multiple channels.
- Track and analyze consumer contacts, trends, and potential food safety and quality concerns using Salesforce, business intelligence tools, and other reporting resources.
- Translate data and trends into recommendations and actionable business insights.
- Lead and support continuous improvement initiatives that enhance processes, reporting, consumer experience, and business insights with the external agency.
- Manage and facilitate projects related to new processes, tools, and system functionality.
- Navigate escalated or complex situations and support effective resolution.
- Collaborate across teams, geographies, and cultures to drive results.
Benefits
- Comprehensive healthcare plans, wellness incentive program, mental wellbeing support, and fitness reimbursement.
- Bonus incentive opportunity.
- Matching 401(k) and stock purchase plan.
- Career development opportunities, employee resource groups, on-demand learning, and tuition reimbursement.
- Paid time off, parental leave, flexible work schedules (subject to location and role), and volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
