Consumer Banking Experience Analyst III - Branch Design

Frost Bank • San Antonio, TX

1d

About The Position

Frost is seeking a Consumer Banking Experience Analyst III - Branch Design to research opportunities to improve processes and optimize customer experiences. The role collaborates with and interacts with senior business stakeholders to evaluate current Consumer Banking strategies and procedures. The analyst uses communication and analytical skills to present findings and implement operational enhancements that create value for customers.

The position also applies knowledge of Frost Bank and Consumer Banking best practices to recommend strategic improvements, while maintaining awareness of laws and regulations to support internal controls and compliance aligned with Frost’s customer service philosophy. The role is guided by Frost’s values of Integrity, Caring, and Excellence.

Requirements

• Bachelor’s degree in a related field or equivalent experience in banking product operations.
• At least 4 years of Consumer Banking experience.
• Knowledge of banking products and services.
• Knowledge of bank regulations and procedures.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft applications.

Responsibilities

• Collaborate with lines of business to collect complex information and evaluate the effectiveness of current strategies within Consumer Banking and the organization.
• Conduct high-level research to identify operational improvement opportunities and optimize the Consumer Banking experience throughout the company.
• Apply knowledge of Frost Bank and Consumer Banking best practices to recommend and implement strategic improvements to firm-wide processes and procedures.
• Maintain current knowledge of laws and regulations to ensure internal controls are in place and compliance requirements align with Frost’s customer service philosophy.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level