Consumer Banking Experience Analyst II - In-Branch Digital Journey

Frost • San Antonio, TX

2d

About The Position

The Consumer Banking Experience Analyst II - In-Branch Digital Journey is a consumer experience role focused on researching opportunities to improve processes and optimize experiences throughout Consumer Banking. The analyst collaborates and communicates with senior business stakeholders to assess the effectiveness of current strategies and procedures, presents findings, and recommends and implements operational enhancements. The role aims to create value for customers and support all-win outcomes guided by integrity, caring, and excellence.

Requirements

• Bachelor’s degree in a related field or equivalent experience in banking product operations.
• At least 2 years of Consumer Banking experience.
• Knowledge of banking products and services.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft applications.

Responsibilities

• Communicate proactively with higher levels of the business to determine the effectiveness of Consumer Banking strategies and procedures.
• Independently research opportunities to improve processes and optimize the Consumer Banking experience throughout the company.
• Recommend and implement enhancements that streamline operations and create value within departmental work streams.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level