Consumer Banking Experience Analyst III - Branch Design

Frost • San Antonio, TX

3d

About The Position

The Consumer Banking Experience Analyst III - Branch Design at Frost researches opportunities to improve processes and optimize consumer banking experiences. The role collaborates with business leaders to assess the effectiveness of current Consumer Banking strategies and procedures, analyzes findings, and recommends and implements operational enhancements. It applies knowledge of Frost Bank and Consumer Banking best practices while ensuring internal controls and compliance requirements align with the bank’s customer service philosophy. The role is guided by Frost’s values of Integrity, Caring, and Excellence.

Requirements

• Bachelor’s degree in a related field or equivalent experience in banking product operations.
• At least 4 years of Consumer Banking experience.
• Knowledge of banking products and services.
• Knowledge of bank regulations and procedures.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft applications.

Responsibilities

• Collaborate with lines of business to collect complex information and assess the effectiveness of current strategies within Consumer Banking and the organization.
• Conduct high-level research to identify opportunities to improve bank operations and optimize the Consumer Banking experience.
• Apply knowledge of Frost Bank and Consumer Banking best practices to recommend and implement strategic improvements to firm-wide processes and procedures.
• Maintain current knowledge of laws and regulations to ensure internal controls are in place and compliance requirements align with Frost’s customer service philosophy.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level