Consulting Change Management Director

RSM US LLP•Minneapolis, MN

6d•$136,800 - $242,000•Hybrid

About The Position

The Consulting Change Management Director leads the development and execution of change management strategies for assigned initiatives and projects. The role collaborates with Consulting functional teams, business stakeholders, Change Management colleagues, operations, product teams, IT, and other RSM functions to transition stakeholder groups from their current state to a desired future state and support successful adoption and sustainment. The Director assesses initiative scope, complexity, stakeholder impact, readiness, and change needs; develops and maintains change plans and deliverables; monitors progress and adjusts activities in response to business needs, feedback, and risks; and uses qualitative and quantitative data to inform adoption, readiness, and change-risk decisions. The role also directs and develops Change Management staff, verifies deliverables, supports transitions to operations, and serves as a Career Advisor to assigned colleagues. The ideal candidate is an experienced leader with strong analytical capabilities, a continuous-improvement mindset, and a passion for digital transformation.

Requirements

Bachelor’s degree; preference for a major in Business, Technology, or Accounting.
Certified Change Management Professional™ (CCMP™) certification is required.
At least 7 years of experience in a large-scale implementation-facing role handling highly complex issues.
At least 5 years of experience working with leadership and managing managers and individual contributors.
At least 5 years of experience on initiatives requiring formal Change Management plans and deliverables.
Ability to deal confidently and professionally with executives and customers.
Results-driven, high-integrity approach, with the ability to influence, negotiate, build relationships, communicate exceptionally, make complex decisions, and manage change.
Effective cross-channel communication skills for differing audiences and situations.
Prior professional services experience with a mid-to-large-size firm or other professional services experience.
Prior management experience within a national tax role involving tax software, processes, or both.
In-depth knowledge of change management disciplines, including stakeholder engagement, change impact assessment, communications, learning and enablement, readiness, resistance management, adoption, and sustainment.
Strategic, creative problem-solving skills, including assessing, analyzing, troubleshooting, and resolving issues.
Excellent analytical skills, strong attention to detail, and ability to present trend- and pattern-based recommendations to product teams.
Strong ownership, bias to action, and ability to succeed amid ambiguity.
Ability to build relationships with cross-functional teams, communicate seamlessly, motivate teams, and consistently deliver impact.
Experience and comfort challenging the status quo and leading teams through holistic assessments.
Ability to engage in long-term business planning at managerial and executive levels.

Nice To Haves

Change management certification such as Prosci, CCMP, or equivalent (preferred).
Experience and passion for talent development and proven experience leading teams through change and digital transformation.
Passion for digital transformation and providing exceptional experiences for employees, clients, and prospects.

Responsibilities

Create and direct change management strategies for assigned initiatives and projects.
Serve as the primary liaison among the business, project manager, leadership, project team, and stakeholders.
Understand the current and desired future state of initiatives and their leaders.
Assess initiative scope, complexity, stakeholder impact, readiness, and change management needs, and recommend an appropriate approach.
Create and maintain stakeholder assessments, change impact analyses, readiness assessments, communications plans, learning and enablement plans, sponsor activities, resistance management approaches, and adoption plans.
Integrate change management activities with project, product, communications, learning, technology, and implementation plans.
Monitor progress against change plans and adjust activities based on business needs, stakeholder feedback, readiness, and emerging risks.
Analyze quantitative and qualitative data to develop actionable adoption, readiness, and change-risk insights.
Collaborate with Consulting functional teams and business stakeholders to develop, maintain, and execute change strategies and plans.
Direct and manage Change Management staff in developing and delivering strategies, resources, and tools according to project deadlines.
Oversee and verify change deliverables and project artifacts, including validating drafts produced by team members.
Pursue opportunities to increase change management knowledge through formal and informal training.
Help transition work from project and product teams to operations and business teams.
Serve as a Career Advisor, providing regular feedback, coaching, goal setting, and training to assigned advisees.