Consulting Change Management Director

RSM•Cedar Rapids, IA

5d•Hybrid

About The Position

The Consulting Change Management Director leads the development and execution of change management strategy for assigned initiatives and projects. The role collaborates with Consulting functional teams, business stakeholders, change management colleagues, operations, product teams, IT, other RSM functional areas, and the field to help transition stakeholder groups from current to future state and support successful adoption and sustainment. The Director assesses initiative scope, complexity, stakeholder impact, readiness, and change needs; develops and maintains change plans and deliverables; monitors progress and adapts plans to business needs, feedback, readiness, and emerging risks; and uses quantitative and qualitative data to identify adoption, readiness, and change risks. The position also directs and develops Change Management staff, oversees the quality of deliverables, supports the transition of work to operations and business teams, and serves as a Career Advisor. The ideal candidate has experience leading teams through complex change and digital transformation, strong analytical and communication skills, and a continuous improvement mindset. RSM describes most roles as following a hybrid workstyle, with team members aligned to an office and meeting in person when it supports clients, teams, development, or relationship-building. Some roles may be virtual or primarily on-site depending on role requirements and business needs.

Requirements

Bachelor’s degree; preference for a major in Business, Technology, or Accounting.
Certified Change Management Professional (CCMP) certification is required.
At least 7 years of experience in a large-scale implementation-facing role handling highly complex issues.
At least 5 years of experience working with leadership and managing managers and individual contributors.
At least 5 years of experience on initiatives requiring formal change management plans and deliverables.
Ability to deal confidently and professionally with executives and customers.
Results-driven approach, high integrity, and ability to influence, negotiate, build relationships, communicate effectively, make complex decisions, and manage change.
Effective cross-channel communication skills for different audiences and situations.
Prior professional services experience with a mid-to-large-size firm or other professional services experience.
Prior management experience within a national tax role involving tax software, processes, or both.
In-depth knowledge of change management disciplines, including stakeholder engagement, change impact assessment, communications, learning and enablement, readiness, resistance management, adoption, and sustainment.
Strategic and creative problem-solving skills, including assessing, analyzing, troubleshooting, and resolving issues.
Strong analytical skills, attention to detail, and ability to present recommendations to product teams based on trends and patterns.
Experience and passion for talent development, and experience leading teams through change and digital transformation.
Strong ownership, bias to action, and ability to succeed amid ambiguity.
Ability to build relationships with cross-functional teams, communicate seamlessly, motivate teams, challenge the status quo, lead holistic assessments, and participate in long-term business planning at managerial and executive levels.

Nice To Haves

Change management certification such as Prosci, CCMP, or equivalent is preferred (CCMP is separately listed as required).

Responsibilities

Create and direct the change management strategy for assigned initiatives and projects.
Act as the primary liaison among the business, project manager, leadership, project team, and stakeholders.
Understand the current and desired future state of initiatives and their leaders.
Assess initiative scope, complexity, stakeholder impact, readiness, and change management needs, and recommend an appropriate approach.
Create and maintain stakeholder assessments, change impact analyses, readiness assessments, communications plans, learning and enablement plans, sponsor activities, resistance management approaches, and adoption plans.
Integrate change management activities with project, product, communications, learning, technology, and implementation plans.
Monitor progress against change plans and adjust activities based on business needs, stakeholder feedback, readiness, and emerging risks.
Analyze quantitative and qualitative data to develop actionable adoption, readiness, and change-risk insights.
Collaborate with Consulting functional teams and business stakeholders to develop, maintain, and execute change strategy and plans.
Direct and manage Change Management staff in developing and delivering strategy, resources, and tools according to project deadlines.
Oversee and verify change deliverables and project artifacts, including validating drafts produced by team members.
Pursue opportunities to increase change management acumen through formal and informal training.
Help transition work from project and product teams to operations and business teams.
Serve as a Career Advisor, providing regular feedback, coaching, goal setting, and training to assigned advisees.