Consultant, IT Quality Assurance

CIBC•Toronto, ON

2d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll be joining CIBC’s Distribution and Cards Technology ECRM Team. You’ll be hands on with all aspects of the systems testing process and provide suggestions that will ensure client needs are met with the highest quality. As a Test Consultant, you’ll be a team lead on the CIBC's enterprise Salesforce CRM, assigning and overseeing the execution of test cases and providing coaching to your team members. You’ll create test plans, develop strategies, and provide estimates that will help create the bank of the future. The Consultant, IT Quality Assurance is responsible for developing project test strategies and plans and overseeing testing activities for projects and initiatives in compliance with established controls and standards. The role works on complex issues involving one or more technical areas, mentoring employees and performing tasks of advanced technical depth and breadth. The Consultant, IT Quality Assurance troubleshoots issues for all levels, identifying project testing approaches and methods for incorporation into the testing plan, and execution to assign test work packages, and lead testing teams. The role exercises independent judgement and decision making within ownership of projects and milestones, analyzing and resolving unusual testing challenges to facilitate decision making with client and senior management. The role devises new methods and procedures using strong analytic and inductive thinking. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Experience in software development testing.
Experience in automation.
Experience in software process improvement.
Act as an SME to test effectively.
Adopt Salesforce testing best practices.
Demonstrate experience in software development testing, automation, and software process improvement.

Nice To Haves

Exposure to AI driven test automation with Playwright framework will be desirable.

Responsibilities

Develop project test strategies and plans.
Oversee testing activities for projects and initiatives in compliance with established controls and standards.
Work on complex issues involving one or more technical areas.
Mentor employees and perform tasks of advanced technical depth and breadth.
Troubleshoot issues for all levels.
Identify project testing approaches and methods for incorporation into the testing plan.
Assign test work packages and lead testing teams.
Exercise independent judgement and decision making within ownership of projects and milestones.
Analyze and resolve unusual testing challenges to facilitate decision making with client and senior management.
Devise new methods and procedures using strong analytic and inductive thinking.
Lead the investigation and translation of business requirements into test cases.
Design and manage end-to-end testing activities for various projects across the business.
Provide advice to your team, including ongoing feedback, support, and mentorship.
Proactively identify any potential issues throughout all test phases, and suggest possible improvements or enhancements.
Identify obstacles or risks that may impact a project’s timeline or success and provide regular status updates to the business.
Keep the lines of communication open with stakeholders, and escalate issues when necessary.
Ensure that all test deliverables are received, approved, and aligned to your project’s timeline, budget and goals.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development