Consultant, Field Operations (Houston / San Antonio / Austin)

McDonald's Corporation • Irving, TX

5d • $80,238 - $100,298

About The Position

The Field Operations Consultant conducts objective restaurant standards evaluations, including operations excellence assessments, food safety visits, health and safety visits, and building and equipment standards assessments. The role analyzes restaurant performance against customer experience expectations and McDonald’s operations brand standards, identifies risks to the brand, and supports operational excellence by helping restaurants meet quality, service, cleanliness, and safety standards.

The position develops broad knowledge of restaurant operations systems and deep expertise in assigned areas through ongoing training, learning, and certification. It provides expert coaching and root cause analysis to franchisees, supports restaurant initiatives when requested by operators, and helps drive guest counts, sales, and cash flow. The consultant also collaborates with Franchise Business Partners to monitor goals and key metrics and improve business results.

Requirements

• Accurately and consistently evaluate restaurants using measurable facts and observations.
• Strong attention to detail and ability to keep reports and evaluations organized.
• Effective time management skills to manage a demanding evaluation and travel schedule.
• Ability to quickly develop broad knowledge of restaurant systems and deep expertise in selected areas.
• Strong interpersonal skills and ability to build positive relationships with franchisees and restaurant managers.
• Energetic leadership, communication, and presentation skills.
• Influencing and facilitation skills.
• Ability and desire to learn continuously and respond well to coaching.
• Ability to work in an ever-changing environment.
• Ability to recognize patterns and identify common restaurant performance issues.
• High school diploma.

Nice To Haves

• Restaurant experience.

Responsibilities

• Conduct objective evaluations, including Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards assessments.
• Analyze restaurant performance against customer experience expectations and McDonald’s operations brand standards.
• Identify issues that may pose risks to customer experience or brand perceptions.
• Identify restaurants that do not meet McDonald’s quality, service, cleanliness, or safety standards.
• Develop restaurant operations expertise through ongoing training, learning, and certification in assigned areas.
• Provide expert coaching and root cause analysis to franchisees.
• Serve as a subject matter expert and support restaurants on operator-requested initiatives, such as delivery, drive-thru, and digital.
• Use system and initiative expertise to help drive guest counts, sales, and cash flow by supporting operations, initiatives, and owner/operator priorities, including through Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to develop a restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Sabbatical program.
• Tuition assistance.
• Flexible work arrangements.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED