Construction Warranty Analyst

Gregory Poole Equipment Company • Raleigh, NC

4d

About The Position

Administer the Construction Division warranty program in compliance with established vendor policies to maximize recovery of warranty expenses. Provide ongoing support and training for service personnel. Bilingual Spanish/English skills are preferred but not required.

The role reviews warranty work orders, compiles and submits warranty claims using an online computer warranty program, and supports training and guidance for service and warranty personnel. It also works with vendor service representatives and other technical personnel to negotiate policy reimbursement and support fair participation.

Requirements

• Two-year college graduate with at least two years of administrative experience in a service-related environment, or high school graduate with at least three years of administrative experience in a service-related environment.
• Ability to communicate clearly, especially in group facilitation and in writing.
• Ability to use a PC for long periods.
• Good verbal and composition skills.
• Accounting knowledge.
• Computer literacy.
• Technical aptitude.

Nice To Haves

• Bilingual Spanish/English skills.

Responsibilities

• Analyze warranty work orders to determine whether repairs are warrantable and to review the accuracy and completeness of technical information and supporting documentation.
• Compile warranty claims using the online computer warranty program, including appropriate component and job codes, labor requirements, failure analysis, troubleshooting steps, and repair information.
• Develop, plan, coordinate, schedule, and implement training for GPEC service and warranty personnel, service managers, and mechanics on vendor warranty practices and procedures, CAT’s PC program, and accurate completion of SIMS and service reports.
• Provide daily guidance to Gregory Poole service and warranty personnel by maintaining current warranty guides, CAT service letter files, and extended coverage guidelines, and by staying informed about warranty statements and changing engine systems.
• Work with vendor service representatives and other technical personnel to negotiate policy reimbursement and help ensure fair participation by all involved.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree