Construction Warranty Analyst

Gregory Poole • Raleigh, NC

3d

About The Position

The Construction Warranty Analyst administers the Construction Division warranty program in compliance with established vendor policies, with the goal of maximizing recovery of warranty expenses. The position analyzes warranty work orders, evaluates repair warrantability and documentation, and compiles claims using an online computer warranty program. It also provides ongoing guidance and training for service and warranty personnel, maintains current warranty reference materials, and works with vendor representatives and technical personnel to negotiate policy reimbursement. Bilingual Spanish/English skills are preferred but are not required.

Requirements

• Either a two-year college degree and at least two years of administrative experience in a service-related environment, or a high school diploma and at least three years of administrative experience in a service-related environment.
• Ability to communicate clearly with others, particularly in group facilitation and writing.
• Ability to use a PC for extended periods.
• Good verbal and composition skills.
• Accounting knowledge.
• Computer literacy.
• Technical aptitude.

Nice To Haves

• Bilingual Spanish/English skills.

Responsibilities

• Analyze warranty work orders to determine whether repairs are warrantable and verify the accuracy and completeness of technical information and supporting documentation.
• Interpret failure information and apply knowledge of equipment systems.
• Compile warranty claims using the online computer warranty program, including accurate component and job codes and labor requirements.
• Provide vendors with failure analysis, troubleshooting steps, and repair details, and negotiate to maximize warranty expense recovery.
• Develop, plan, coordinate, schedule, and deliver training for service and warranty personnel, service managers, and mechanics on vendor warranty practices, CAT’s PC program, and completion of SIMS and service reports.
• Provide daily guidance to service and warranty personnel and maintain current warranty guides, CAT service letter files, and extended coverage guidelines.
• Stay knowledgeable about current warranty statements and changing engine systems.
• Work with vendor service representatives and other technical personnel to negotiate policy reimbursement and ensure fair participation.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree