Construction Sales Account Manager

WM•Miami, FL

About The Position

The Construction Sales Account Manager manages waste and recycling services for existing construction accounts in the Miami-Dade area and grows temporary revenue by meeting or exceeding monthly sales goals. Candidates must be local. The position combines new-business development and existing-account retention, with an expected focus of 70% or greater on new-business activities, including growing customer relationships, receiving referrals, and cold calling on new or planned construction projects. Prior outside or field sales experience in a construction setting is preferred. The role uses a consultative selling approach to retain current customers, manage business relationships, achieve budgeted sales goals, and secure contract agreements from previously non-contracted customers. The Account Manager handles cancellation requests, educates customers on contract details, obtains commitments during face-to-face interactions, and resolves customer-service escalations within the territory. The role also educates customers and prospects on recycling processes and WM's online tools. The position primarily operates in a professional office environment and routinely uses standard office equipment, including computers, phones, and copy machines.

Requirements

Bachelor's degree (accredited), or a high school diploma or GED (accredited) and four years of relevant work experience.
One year of relevant work experience in direct business-to-business sales, in-person prospecting, and phone-based business-to-business prospecting resulting in successfully obtaining customer appointments, in addition to the education requirement.
Must be local to the Miami-Dade area.

Nice To Haves

Prior outside or field sales experience in a construction setting.

Responsibilities

Manage business-to-business sales relationships and existing construction accounts.
Prospect for and close new business to achieve budgeted sales goals, including in-person cold calling and prospecting for new or planned construction projects.
Develop and implement selling and retention strategies that support revenue growth and preserve existing business.
Handle customer service requests, service issues, cancellation requests, and customer-service escalations within the territory.
Educate customers and prospects on proper recycling processes, contract details, and WM's online tools.
Secure contract agreements and customer commitments, including during face-to-face interactions.
Develop detailed proposals encompassing multiple services and propose solutions that comply with local, state, and federal regulations.
Research the waste and environmental services business and stay current on industry and market information through conferences and symposiums.
Maintain prospect information and marketing plans in the prospect database.
Match WM services to customer needs by demonstrating knowledge of customers, pricing, and competition; communicate pricing and service strategies and refer customers to other WM business opportunities as appropriate.
Use WM sales productivity software tools, including the prospect and customer database, proposal program, and pricing tools.
Analyze sales opportunities, negotiate sales, devise sales approaches and solutions, marshal resources, manage assignments, and build trusting relationships through high-impact communication.